Frequently Asked Questions

for Track & Trace

  • A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.  

    Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
    If not, please contact your shipper or online shop.

    For examples of the tracking numbers used on DHL shipments, please click hereto see examples of tracking numbers. You can also find examples and descriptions of the tracking numbers below.

    DHL Express

    • 10 digits numerical only; or starts with 000, JJD01, JJD00, JVGL or similar.
      Examples: 1234567890 or JJD0099999999

     Go to DHL Express Waybill Tracking

    DHL Parcel

    • Starts with 3S, JVGL or JJD.
      Examples: 3SBCC000123456 or JVGL9999999999

    Go to DHL Parcel Tracking

    DHL eCommerce

    • Typically starts with GM, LX, RX or up to five letters. The ID length might vary from 10 to 39 characters.
      Examples: GM99999999999 or 999999999999999999

    Go to DHL eCommerce Trackingundefined

    DHL Global Forwarding

    • 7-digit numerical only.
      Example: 1234567
    • Starts with 1 number, followed by 2 letters and 4 to 6 numbers.
      Example: 1AB12345
    • Starts with 3 to 4 letters.
      Example: ABC123456
    • Starts with 3-digit carrier code, followed by dash (-), followed by the 8-digit masterbill number.
      Example: 123-12345678

    Go to DHL Global Forwarding Cargo Tracking

    DHL Freight

    • Order Code: starts with 2 to 3 letters, followed by dash (-), 2 to 3 letters, dash (-) and 7 numbers.
      Example: ABC-DE-1234567
    • Starts with 4 numbers, followed by dash (-) and 5 numbers.
      Example: 1234-12345
    • Numeric only with the length 9, 10 or 14.
      Example: 123456789

    Go to DHL Freight Tracking

  • Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

  • Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

  • If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).