DHL eCOMMERCE RECEIVES TOP HONORS FOR CROSS BORDER GROWTH AT 2017 WORLD POST & PARCEL AWARDS
Press Release: Weston, Florida 06/20/2017
- Focus on performance, service quality and reach leads to 60% cross border growth
DHL eCommerce, a division of the world’s leading logistics company Deutsche Post DHL Group (DPDHL), was awarded the Cross Border Growth award at the 2017 World Post & Parcel Awards, held in Paris, on June 7th, 2017.
“We’re delighted to be recognized for our achievements, for our cross-border product and most of all for the DHL eCommerce team of ‘experts’ who work so hard to deliver an outstanding customer-centric solution for our customers” said Lee Spratt, CEO DHL eCommerce Americas. “The delivery experience is increasingly becoming where the marketplaces, brands and e-tailers can win the race for the ever-growing cross-border consumer”.
Winning the Cross Border Growth award proves that great cross-border results can be achieved with a great team, a great product and an incredibly customer-centric approach.
“Our team first focused on understanding what criteria supported a positive cross border shopping experience for consumers. Cost-effectiveness, tracking and consistency were top factors.” said Scott Ashbaugh, Vice President International Product Management and Operations, DHL eCommerce Americas. “We then focused on delivering those capabilities and in doing so, attracted a lot of new customers, while providing even more value to our existing customers”.
The actions taken by the DHL eCommerce cross border team in 2016, resulted in an impressive 60% growth in cross border parcels over a 9 month period.