PRIVACY NOTICE

DHL International GmbH (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

In the following, we explain what information DHL global collects when you visit our website and how this information is used.

  • Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

  • DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

    Certain areas of the DHL websites including, but not limited to, MyDHL require registration or a password for access. Information obtained from users of these areas may also be used for DHL’s marketing purposes within the limits of national law. DHL provides a right of access and rectification of personal data under the applicable legislation.

    Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

  • We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfill your wishes and requests - thus primarily for fulfillment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.

    Only when you have previously granted your approval or - if so stipulated by legal regulations - have not raised an objection do we also use this data for product-related surveys and marketing purposes.

    DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

  • DHL would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with DHL on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of DHL, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).

  • We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses, except for fraud prevention and network security efforts. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

  • We use the online advertising program “Google AdWords” and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

    When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google’s Privacy Policy are available at: http://www.google.com/policies/privacy/

  • DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.

    Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

  • To encourage sharing of DHL content, we are now providing Social Media bookmarking capabilities provided by AddThis. This means that you can share website content to all of your favorite social networking sites or send your friends and colleagues site recommendations via email.

    To help personalize your sharing experience, AddThis recognizes and prioritizes your preferred social networks based on how you use sharing across all websites that you visit.

    If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.

  • Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.

  • We keep our data protection statement under regular review.

    DHL reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL’s websites you agree to this Privacy Policy.

    This statement was last updated on 02 June 2015.

  • Contact Status: 02 June 2015

    If you have questions in regard to the processing of your personal data, please contact the DHL Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.

    Data Protection Officer for DHL
    Gabriela Krader, LL.M
    Deutsche Post AG
    Corporate Center - 524
    53250 Bonn

  • "Cookies" are small files that enable us to store information related to your PC and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

    On the one hand, we use what are called "session cookies", those that are stored exclusively for the duration of your visit to one of our internet pages. On the other, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.

    Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites.

    There are four exceptions:

    1. Salesforce Marketing Cloud Tracking Cookie
      The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies.

      However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

      Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

      You can learn more about the Salesforce Marketing Cloud Tracking cookie in the DHL list of Cookies below.

      Alternatively, to opt out of being tracked by Salesforce Marketing Cloud across all websites (or to reverse your setting if you have previously opted out), you can do so under ‘How to Manage Cookies’ below.   

    2. Eloqua Tracking Cookie.
      The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

      Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

      You can learn more about the Eloqua Tracking cookie in the DHL list of Cookies below.

      Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under ‘How to Manage Cookies’ below.

    3. MediaMind Tracking Cookies.
      These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.

      You can learn more about MediaMind Tracking cookies in the DHL list of Cookies below.
      Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
      MediaMind Opt-Out

      If you’ve previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link: MediaMind Opt-In

    4. dotMailer Tracking Cookie.
      The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

      Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

      You can learn more about the dotMailer Tracking cookie in the DHL list of Cookies below.

    5. Oktopost Tracking Cookie.
      Oktopost cookie allows DHL to track end-users’ activities, which originate from their social interactions. The content of Oktopost cookie is limited only to identifying the links in social posts that an end-user has clicked on. In addition, if an end-user fills a tracked form on DHL website (e.g. registration form), the end-user’s basic contact details, which may include personally identifiable information, will be added to the Oktopost cookie in order to create a profile of the end-user’s social interactions. This information is used by DHL for internal analytics and to provide end-users with personalized content, offers or promotions.

      You can learn more about Oktopost here: https://www.oktopost.com/ .
  • Categories

    We have provided details of all cookies used on DHL websites in the list below. All cookies in the list above have been categorized according to 4 numbered groups

    The categories are as follows:

    ¹ Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

    ² Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

    ³ Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

    4 Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

    List of Cookies

    Salesforce Marketing Cloud Tracking Cookie ² | Salesforce

    The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.


    Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.

    If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.   
    More Info about Privacy at Salesforce


    Campaign Name Cookie ² | campaignName

    This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email.

    The cookie stores a campaign ID, which uniquely identifies the campaign source.

    If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.

    This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.

    The cookie stores no personal customer data at all, only the campaign’s ID.

    The cookie expires after 24 hours only.   

     

    Search Parameter Cookie ³ | searchParams  
    This cookie is used to store search phrases and words that you have typed into our Search boxes.

    The Search boxes can be found at the top right of each of our web pages.

    In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.

    This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

    This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.   

     

    Shipper Reference Details Cookie ³ | shipRefDetails
    This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper’s Reference tracking application.

    This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

    This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.

    Take a look at one of our DHL Express Shipper's Reference tracking applications.

     

    Waybill Cookie ³ | AWB 
    This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.

    This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

    This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.

    Take a look at one of our main online tracking applications.

     

    Waybill Brand Cookie ³ | BRAND 
    This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.

    This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

    This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.   

    Take a look at one of our main online tracking applications.

     

    Fast Track Cookie ³ | No fixed name
    This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.

    This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

    This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.

    You can find one of our DHL Express Fast Track tracking applications here.

     

    Tab System Cookie ³ | No fixed name
    This cookie is used to store the last tab that you selected on a page using a multi-view tab system.

    This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

    This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.  

     

    Webtrends Analytics ² | WT_FPC
    This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

    The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.

    More Info about Privacy at Webtrends.

     

    Webtrends Analytics ² | ACOOKIE
    This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.

    For example, if a visitor arrives at our corporate site (domain is www.logistics.dhl) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.de).

    We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

    The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.

    More Info about Privacy at Webtrends

     

    Eloqua Tracking Cookie ² | ELOQUA
    This cookie is used to recognize a return visitor as a unique user and collect information about how our sites are used. We use the information to compile reports and to help us improve the site and provide you with better targeted content.

    The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.

    It is used confidentially only by DHL internally to improve its websites and the user experience.

    More Info about Privacy at Eloqua

     

    LiveBall Tracking Cookies ² | LiveBall, mkto_trk, ki_r, ki_t, ki_u
    These cookies collect information using anonymous identification numbers.

    LiveBall uses IP address to provide non-intrusive geographical location data, however it is not saved in or linked with the cookie. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data.

    These cookies are set when you contact DHL using certain online forms on our websites – for example, when you open a DHL Express account with us.

    The cookies are used confidentially only by DHL internally and expire after 365 days.

    More info about Privacy

     

    dotMailer Tracking Cookie ² | tracked_session
    This cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content.

    The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.

    Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.

    If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.   

    More info about privacy at dotMailer

     

    MediaMind Cookies ² | U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4.
    MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement.

    MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.

    The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behavior and is used confidentially only by DHL internally.

    More Info about Privacy at MediaMind

     

    Flash Cookies ¹ | LSO
    Flash Cookies allow you to view Flash Player content and are independent of DHL.

    Flash Player default settings do not seek user's permission to store cookies on local hard disk.

    If you wish, you can disable flash cookies (also referred to as ‘local shared objects’).

    More info about how to manage or disable Flash Cookies

    Full info on Flash Player functionality and related Privacy settings

     

    You Tube Cookies ² | use_hitbox VISITOR_INFO1_LIVE  
    We embed videos using YouTube’s privacy-enhanced mode. Some of these videos are from our official YouTube channel.

    This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.   

    To find out more, please visit YouTube's embedding videos information page


    Decibel Insight cookies ² | da_sid, da_lid
    In order to provide better content and service, this site uses the Decibel Insight web analytics service. This site does not use Decibel Insight to collect any information that may be personally identifiable to you. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy - https://www.decibelinsight.com/privacy-policy/

    You can opt out of Decibel Insight tracking by visiting www.decibelinsight.com/optout

     

    Usabilla Cookies | usbl.c.ID
    The following data is stored for Usabilla campaigns:

    • Whether or not the campaign has already been run, if so, the campaign will not be shown again.
    • If the campaign has a “N% chance” trigger it stores whether or not the campaign should be shown at all.
    • If the campaign should be triggered after the visitor has visited a certain amount of pages, the number of pages visited since the campaign was started are stored.

    This data is stored in HTML5 Local Storage, with one entry per campaign. The key of this field is “usbl.c.ID” where ID is a unique id for the campaign.

    Furthermore, if the “new or returning visitor”-trigger is enabled in any campaign the following two pieces of data will be stored:

    1.  The field “usbl.v” in Local Storage
    2.  A session cookie named “usbls”

    These two pieces of data are needed to determine if a user is new or returning. If you want to know more about Usabilla's cookie policy, please check:
    https://usabilla.com/cookie-policy

    Adobe Marketing Cloud Cookies ²

    These cookies are used to collect information in an anonymous form about how visitors use the website. The information is used to improve the site and provide users with content that is more appropriate to them.

    AMCV_###@AdobeOrg
    This cookie is used to identify a unique visitor. This is a permanent cookie which expires after 2 years.

    mbox
    This cookie is used for onsite personalization and determines which dynamic content is shown to a user. The cookie remains on the visitor's browser two weeks from his or her last login.

    s_cc
    This cookie determines whether cookies are enabled in the browser. This cookie is a session cookie and will expire when the browser is closed.

    s_vi
    This cookie is used to identify unique visitor time/date stamp. This is a permanent cookie which expires after 5 years.

    s_fid
    This cookie is a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.

    s_sq
    This cookie records what links the user has clicked. This cookie is a session cookie and will expire when the browser is closed.

    s_nr
    This cookie stores the information of the date of visit and if a visitor is new or returning. This is a permanent cookie which expires after 2 years.

    s_ppn
    This cookie records the name of the previously viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

    s_ppv
    This cookie records if a user has previously viewed a page and is captured on the following page. This cookie is a session cookie and will expire when the browser is closed.

    s_ppvl
    This cookie records the name of the latest viewed page on the site. This cookie is a session cookie and will expire when the browser is closed.

    _sdsat_landing_page
    This cookie determines which site was first visited during a visit session. This cookie is a session cookie and will expire when the browser is closed.

    _sdsat_lt_pages_viewed
    This cookie determines how many pages where viewed during a visit session. This cookie is a session cookie and will expire when the browser is closed.

    _sdsat_session_count
    This cookie determines how often a visitor has visited the site. This cookie is a session cookie and will expire when the browser is closed.

    _sdsat_traffic_source
    This cookie determines from which page a visitor has been referred to the site. This cookie is a session cookie and will expire when the browser is closed.

    Additional Information

    Sharing Tools: Third Party Cookies
    DHL now uses embedded ‘share’ buttons on its websites. These make it easy for visitors to bookmark and share content through their favourite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party’s website for more information.

    The ‘share buttons’ are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy

     

    Third Party Cookies in embedded content
    Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

     

    Web Beacons
    In order to keep DHL’s online content relevant, easy to use and up-to-date, we use web analytics services such as Webtrends* to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you.

    The information is anonymous and only used for statistical purposes. Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

    * See Webtrends entry in DHL list of Cookies above for more information.

  • Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.

    Most web browsers allow some control of most cookies through the browser settings.
    To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: All about cookies


    For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
    Your online choices

     

    To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings.
    To find out more, please visit:
    All about cookies

     

    To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings.
    To find out more, please visit:
    All about cookies

     

    To opt out of being tracked by Google Analytics across all websites, visit:
    Googly Analytics Opt-out browser add-on

     

    To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link:
    MediaMind Opt-Out

     

    If you’ve previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link:
    MediaMind Opt-In

     

    To opt out of being tracked by WebTrends Analytics across all websites, visit:
    Webtrends Opting Out of Tracking Cookies

     

    To manage your Oracle Eloqua opt-in/opt-out preferences please visit this website:
    Eloqua Web Monitoring

    Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

    Please note that it is not technically possible to detect the Opt-Out if you delete the cookies from your browser.

    You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website

    Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.

DP DHL Privacy Policy

The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:

 

 

DHL Information Services

Product Specific

Find additional information on our Terms and Conditions in the following areas:

  • Advance Arrangements
    The shipper or consignee must contact DHL Global Forwarding prior to the tender of the shipment(s).

    Bill of Lading
    The documents made out by or on behalf of the shipper that constitute the contract between the shipper and DHL Global Forwarding for the carriage of freight.

    Assembly / Distribution
    Service The acceptance of two or more shipment parts from multiple shippers at a single origin airport; the assembly of such parts into one shipment for transportation purposes; and/or the distribution of two or more shipment parts to multiple consignee addresses at a single destination airport.

    Beyond Delivery (*)
    Pickup or delivery area (*) in the DHL Global Forwarding Service Guide, indicating additional charge applicable.

    Business Day / Holidays
    Business day is defined as 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding Saturdays, Sundays and holidays.

    Observance of local holidays may cause delivery delays. Deliveries scheduled on a holiday will be rescheduled for the next business day.

    Carriage
    Equivalent to transportation, refers to movement of shipments, including all services and operations of DHL Global Forwarding incidental thereto.

    Consignment
    Equivalent to the term "shipment," one or more pieces tendered by one shipper at one time, at one address, and receipted for in one lot, and moving on one Bill of Lading to one consignee at one destination address.

    Consignee
    The person or company whose name appears on the Bill of Lading as the party to whom the shipment is to be delivered by the forwarder.

    Consignor
    See Shipper.

    Costume Jewelry
    Jewelry with a declared value or actual value of less than $100.00 per pound.

    Delivery Service
    The transportation of inbound shipments from the airport or the DHL Global Forwarding terminal to the consignee.

    Forwarder
    DHL Global Forwarding.

    Inside Pickup and Delivery
    Pickup and delivery at locations other than a loading dock/platform or outside entrance of a building.

    Legal Holidays
    Refers to any national, state or local holiday.

    Oversized Freight
    Any shipment consisting of an individual piece of unusual shape, or weighing over 250 pounds, or with a dimension exceeding 60 inches.

    Pickup Service
    The transportation of outbound shipments from the shipper to the airport or the DHL Global Forwarding terminal.

    Re-Delivery Service
    Repeated delivery attempts of shipments that cannot be delivered on the first attempt and is returned to the DHL Global Forwarding terminal.

    Regular Delivery Service
    The transportation and delivery of inbound shipments during regularly scheduled trips from the airport or DHL Global Forwarding's terminal to the consignee.

    Regular Pickup Service
    The transportation of outbound shipments from the shipper to the airport or DHL Global Forwarding terminal on regularly scheduled trips.

    Shipment
    A single consignment, consisting of one or more pieces, moving from one shipper at one time, at one address, and receipted for in one lot, and moving on one Bill of Lading or shipping document to one consignee at one address.

    Shipper
    The person or company whose name appears on the Bill of Lading as the party who tenders a shipment to DHL Global Forwarding.

    Special Pickup and/or Delivery Service
    The pickup and/or delivery of a shipment:

    • After hours or Saturdays, Sundays and holidays
    • Where pickup and/or delivery must be made at a specific time or by appointment only
    • Where a vehicle must be specially dispatched or rerouted at the request of the shipper or consignee
    • Where forwarding schedules require special service to meet service parameters
  • Shipments Acceptable
    Defined as shipments which comply with the rules and regulations of DHL Global Forwarding Rules Tariff No. 1 and all laws, ordinances, and other governmental rules and regulations governing their transportation by DHL Global Forwarding.

    Shipments Not Acceptable
    DHL Global Forwarding will not accept for transportation or be responsible for the following goods:

    • Anything prohibited by law
    • Banknotes, bills of exchange, bonds, certificates, coins, currency of any nation, deeds, evidence of debt, mortgages, uncancelled revenue or postage stamps, stock certificates, shares, share coupons, travelers checks, war savings and savings stamps, any form of negotiable paper or instruments
    • Gold and silver bullion, coined or un-coined, concentrates, cyanide, precipitates, sulfides or any other form of gold or silver bullion or precious metals including platinum
    • Gems, cut or uncut, precious or semi-precious
    • Human remains (cremated or disinterred)
    • Liquor, beer, wine or spirits
    • Shipments not properly packed or of inherent nature such that transportation could not be furnished without loss or damage to these shipments (used containers, containers that are open, broken, rattle, etc)
    • Live animals, birds, fish, reptiles, and insects
    • Furniture, household goods, personal effects, used-not for resale
    • Shipments consigned to Post Office Boxes or "To Order Of"
    • Firearms
    • Shipments not expressly covered elsewhere but likely to cause damage to other shipments, equipment, crew or passengers
    • C.O.D. shipments with a C.O.D amount exceeding $50,000

    Shipments Acceptable Under Special Conditions
    Consignments in the following categories will be accepted for carriage only when advance arrangements have been made with DHL Global Forwarding or DHL Global Forwarding's representative:

    • Shipments with a declared value or shipment value protection requested exceeding $100,000
    • Shipments consisting of individual pieces of unusual shape, or weighing over 250 pounds or with a dimension exceeding 60 inches
    • Shipments requiring special handling devices, tailgate equipment, special attention or care enroute

    Right of Inspection
    As permissible by law, DHL Global Forwarding reserves the right to open and inspect shipments and to notify the appropriate authorities if they contain contraband, illegal materials or controlled substances. Charges for Weight Transportation charges for a shipment will be assessed on the gross weight of the shipment based on the greater of the following:

    • Actual weight
    • Cubic dimensional weight
    • Minimum weight (where applicable)

    Cubic dimensional weight will be derived from the cubic measurement of the shipment in whole inches (length x width x height) on the basis of one pound for each 194 cubic inches (for Domestic Air) or fraction thereof. Fractions of pounds will be assessed at the charge for the next higher pound. DHL Global Forwarding may re-weigh a shipment and rate it accordingly.

    Declared Value
    DHL Global Forwarding provides, at added cost, excess declared value protection for shippers who elect to declare a value in excess of DHL Global Forwarding's tariff liability ($.50 per pound, $50.00 minimum). By declaring the actual value of their goods, shippers are afforded protection against loss or damage to their shipment caused by carrier or forwarder negligence.


    Shipment Value Protection
    DHL Global Forwarding provides, at added cost, all risk shipment value protection. Shippers who elect to purchase shipment value protection by entering an amount in the shipment value protection section on the DHL Global Forwarding Bill of Lading are entitled to all the benefits of declared value protection plus the added protection against loss or damage caused by adverse weather, earthquakes, etc., commonly described as acts of God.

    Consequential, Incidental, & Special Damages
    DHL GLOBAL FORWARDING WILL NOT BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, REGARDLESS OF DHL GLOBAL FORWARDING KNOWLEDGE THAT SUCH DAMAGES COULD BE INCURRED.

  • Preparation By Shipper
    The shipper shall be responsible for preparing and presenting a non-negotiable DHL Global Forwarding Bill of Lading with each shipment tendered for transportation. Shipments will be subject to DHL Global Forwarding Rules Tariff #1 and tariffs governed thereby. If the shipper fails to present such Bill of Lading to DHL Global Forwarding at the time of tendering the shipment, DHL Global Forwarding may accept the shipment if accompanied by a non-negotiable shipping document or memorandum. No DHL Global Forwarding Bill of Lading or other shipping document or memorandum issued or accepted by DHL Global Forwarding shall be negotiable. Each such shipment, regardless of the form of the shipping document or memorandum accepted by DHL Global Forwarding shall be subject to DHL Global Forwarding's tariffs in effect on the date of acceptance of such shipment.

    Preparation, Completion or Correction By DHL Global Forwarding
    DHL Global Forwarding will, at the request of the shipper, prepare the Bill of Lading on behalf of the shipper. If the Bill of Lading delivered with the consignment does not contain all required information, or if the Bill of Lading contains any error, DHL Global Forwarding may complete or correct the Bill of Lading to the best of DHL Global Forwarding's ability without liability or obligation to do so.

    Conditions
    The terms and conditions of the DHL Global Forwarding Bill of Lading shall apply at all times while the shipment is being handled and shall be binding upon the shipper, the consignee and DHL Global Forwarding.

    Apparent Order & Condition of the Consignment
    If the condition of the consignment and/or packaging is different from the shipper's description, DHL Global Forwarding shall insert on the Bill of Lading the apparent order and condition of the shipment as received by DHL Global Forwarding.

    Packing & Marking Requirements
    Consignments must be packed in a way to: 1) insure safe transportation with ordinary care in handling, and 2) not injure persons or damage property. Each piece shall be legibly and durably marked with the name and full address of the shipper and consignee, with the marks and numbers appearing on the Shipper's Letter of Instruction (SLI) or Bill of Lading.

  • Applications of Service Guide
    Except as otherwise provided herein, this guide is applicable with all DHL Global Forwarding tariffs and subsequent replacements and revisions, and is governed by DHL Global Forwarding Rules Tariff #1.

    Except as otherwise proved herein, the guide contains rules, regulations, pickup and delivery points and charges that apply as follows:

    The City Served section of this guide names a representative list of cities where pickup and delivery services are provided.

    For cities not listed, contact your local DHL Global Forwarding office The pickup and delivery services are also governed by the same rules and regulations that govern the airport-to-airport transportation of the respective shipments, including cubic measurement provisions as provided.

    Application of Rates & Charges

    • Rates and charges are published in United States currency and are payable in lawful currency of the U.S.
    • Unless otherwise provided, charges will be assessed on the actual, chargeable or minimum weight; whichever is
    • Charges will be assessed at the rates in effect on the day of acceptance of the shipment by DHL Global Forwarding
    • In computing charges, fractions of less than one-half cent will be omitted and fractions of one-half cent or more will be considered as one cent
    • Fractions of pounds will be assessed at the charge for the next higher pound
    • Dimensional weight charges will be assessed in accordance with DHL Global Forwarding Rules Tariff #1
    Pickup & Delivery Services
    Pickup and delivery service will be provided at no additional charge, unless designated in this Guide as a Beyond (*) area, or is not listed, and are subject to the following provisions unless otherwise specified:
    • Special pickup or delivery must be arranged in advance for any shipment defined as Shipments Acceptable Under Special Conditions
    • Special pickup or delivery service will be provided only on instructions from the shipper (on the waybill or other shipping document) or from the consignee. DHL Global Forwarding must receive such instructions prior to removal of the shipment from the terminal at destination
    • Additional fees will be charged for special pickup and/or delivery services
    • Pickup and/or delivery service will not be provided when addresses are not directly accessible to vehicles. Shipments will not be handled beyond loading platforms, shipping rooms or doorways directly accessible to vehicles unless advance arrangements are made and applicable special handling charges assessed
    • Loading and unloading incidental to pickup and delivery service will not be provided for pieces that cannot be loaded or unloaded by one person (a single piece weighing in excess of 250 lbs.), unless advance arrangements have been made
    • Special pickup and/or delivery service will be provided only upon advance arrangements
    • Responsibility for non-observance of conditions relating to shipments which are not acceptable for carriage rests upon the shipper and consignee, who jointly and severally are liable to DHL Global Forwarding for any loss, damage, delay, liability or penalties which may result from any such shipments
    Undeliverable Shipments
    DHL Global Forwarding will make all reasonable efforts to deliver each shipment to the consignee at the address specified.

    If a shipment is undeliverable for any reason, DHL Global Forwarding will notify the shipper to arrange for the shipment's return. The charges associated with the original shipment remain due and payable within 15 days from the invoice date. On receipt of the shipper's instructions, the shipment will be held for pickup, re-delivered or returned to the shipper, and the shipper will be billed for the applicable charges.

    If no instructions are received from the shipper within 60 days of the date of shipment, DHL Global Forwarding will dispose of the shipment at public or private sale.

    Re-Delivery
    DHL Global Forwarding has the option to charge for each re-delivery of a shipment when the initial attempt at delivery cannot be completed. After three (3) attempted deliveries or ten (10) business days from the date of the shipment, whichever occurs first, the shipment will be considered undeliverable (see Undeliverable Shipments).

    Special Handling Fees
    Additional charges may apply for shipments picked up or delivered at a steamship dock, wharf or pier, private residence, or convention or trade show. Contact your local DHL Global Forwarding office.

    Re-Delivery Service:

    A shipment which cannot be delivered on the first attempt of delivery to the consignee, will be returned to DHL Global Forwarding's terminal and the consignee notified. Re-delivery will be made only upon request of the consignee or shipper and will be performed by regular delivery service or by special delivery service in accordance with instructions from the consignee or shipper. An additional delivery charge may apply for each subsequent attempted delivery of such shipment

    • Detention of Vehicle/Waiting Time: When vehicles are held for loading and/or unloading, an added fee per hour or part thereof per vehicle will be made for all time in excess of 20 minutes. Charges based on time will be computed by multiplying the hourly rate by the time involved
    • Storage Charge: At destination, DHL Global Forwarding will store non-hazardous or nonperishable shipments without charge for up to 72 hours from the time of arrival, excluding of Sundays and legal holidays. After 72 hours, DHL Global Forwarding, at its option, may continue to hold such shipment as agent for the shipper or consignee for an additional charge
    • Two-Man Service: An additional charge per shipment, in addition to all other applicable charges, will be assessed for pickup or delivery where DHL Global Forwarding requires an additional person to complete pickup or deliver
    • Liftgate Service: An additional charge per shipment, in addition to all other applicable charges, will be assessed for pickup or delivery requiring the use of liftgate equipment
    • Inside Pickup or Delivery: An additional charge will be assessed for inside pickup or delivery of shipments in excess of 100 pounds
    Terms of Payment
    Rates and charges published herein and in tariffs governed hereby are stated in United States currency and are payable in lawful currency of the United States.

    DHL Global Forwarding is not required to provide credit privileges. The invoice date begins the credit term cycle and payment is due upon receipt of invoice. Failure to keep the account current will result in the account being placed on a "cash only" status. This status may impair the ability to use DHL Global Forwarding's services and have an effect on any discount program. In the event a lawsuit is brought by DHL Global Forwarding to collect charges, the party responsible for DHL Global Forwarding's charges will be liable for all reasonable costs thereof which include, but are not limited to, attorney fees, interest and court costs. Please refer to the DHL Global Forwarding Bill of Lading for Conditions of Contract.

    Refunds for overpayment of transportation charges will not be issued to the extent the account is more than 60 days past due, and overpayment will be applied against any invoices that are more than 60 days past due.

    • Prepaid means charges will be billed to and paid by the shipper
    • Collect means charges will be billed to and paid by the consignee
    • Third Party means charges will be billed to and paid by someone other than the shipper or consignee. Note: The shipper is liable for, and will be billed for, all charges and fees, plus all special handling fees, if the consignee or third party refuses to make payment
    • Cash On Pickup means charges are collected in advance and prior to the shipment moving
    • F.C.C.O.D. means freight charges will be collected from consignee on delivery
    Collect on Delivery (C.O.D.) Service
    DHL Global Forwarding offers C.O.D. Service consisting of carriage of goods to the consignee, collection of cash (subject to limitations), cashier's, certified, traveler's or company check or money order made payable to the shipper, and delivery of a check or money order to the shipper of the goods. The shipper of the goods via C.O.D. Service is responsible for specifying the type and amount of the check or money order to be collected on the Shipper's Receipt or shipping document. The full amount of the C.O.D. and all other collect charges is payable in cash (subject to limitations), cashier's, certified, traveler's or company check or money order.

    No privileges of examination or trial will be given prior to collection of the C.O.D. No partial collection of the amount of the C.O.D. will be made. No partial delivery of a C.O.D. shipment will be made unless the full amount of the C.O.D. has been collected.

    If the consignee cannot be located, or fails or refuses for any reason to pay the C.O.D. amount, the shipment will be treated as an Undeliverable Shipment. Any such shipment which the consignee refuses to accept from DHL Global Forwarding may be stored or disposed of at the shipper's sole risk and expense, and any costs for storage and disposal of such goods may be charged to the shipper's account and shall be recoverable by DHL Global Forwarding.

    C.O.D. Applications
    Checks (including cashier's, certified, traveler's and company checks) and money orders for the C.O.D. amount will be collected at the shipper's sole risk. DHL Global Forwarding shall have no liability for any loss, including, but not limited to, risk of non-payment and/or forgery.

    After collection, the C.O.D. check and money order will be promptly forwarded to the shipper via U.S. mail (certified).

    The shipper may arrange release of shipper's C.O.D. amount – the release of the shipper's C.O.D. amount only in the following manner:

    • By instructions placed on the Shipper's receipt or other shipping documents at the time of acceptance by DHL Global Forwarding
    • By written order to DHL Global Forwarding at origin
    Restrictions to C.O.D. Service
    The following restrictions apply to C.O.D. Service:
    • The maximum C.O.D. amount is $50,000.00 per shipment by cashier's, certified, traveler's or company check
    • C.O.D. collections in cash will not exceed $1,000.00
    • C.O.D. service is not available on shipments moving in an Assembly or Distribution Service

  • DHL Global Forwarding limits its liability on this Web site and any offers made through this site to its standard terms and conditions for North America as stated in our North America Service Guide, our Air Waybills of Lading or Bills of Lading and this Web site. In the event of a dispute, the "place of suit" for all legal obligations shall be brought in the City of Plantation, State of Florida, USA.