CONTACT US

I Have a Question Regarding ...
Tracking a Shipment
Customer Service
Sales
Press & Careers
Which Kind of Shipment Were You Trying to Track?
DHL Express
DHL eCommerce / DHL Parcel
DHL Global Forwarding
DHL Freight
I Don't Know
DHL Express

DHL Express tracking numbers usually look like this:

  • 10 digits numerical only 
    Example: 1234567890
  • Starts with 000, JJD01, JJD00, JVGL or simple
    Examples: JVGL9999999999

 

DHL eCommerce

DHL eCommerce tracking numbers usually look like this:

  • Typically starts with GM, LX, RX or up to five characters
    Example: GM99999999999
  • The ID length might vary from 10 to 39 characters
    Example: 999999999999999999

 

DHL Parcel

DHL Parcel tracking numbers usually look like this:

  • Starts with 3S
    Examples: 3SBCC000123456
  • Or starts with JVGL or JJD
    Examples: JVGL9999999999

 

DHL Global Forwarding

DHL Global Forwarding tracking numbers usually look like this:

  • 7-digit numerical only
    Example: 1234567
  • Starts with 1 number, followed by 2 letters and 4 to 6 numbers
    Example: 1AB12345
  • Starts with 3 to 4 letters
    Example: ABC123456
  • Starts with 3-digit carrier code, followed by dash (-) , followed by the 8-digit masterbill number
    Example: 123-12345678

 

DHL Freight

DHL Freight tracking numbers usually look like this:

  • Order Code: Starts with 2 to 3 letters, followed by dash (-) 2 or 3 letters, dash (-) and 7 numbers
    Example: ABC-DE-1234567
  • Starts with 4 numbers, followed by dash (-) and 5 numbers
    Example: 1234-12345
  • Numerical only with the length 9, 10 or 14
    Example: 123456789

 

Find the Appropriate DHL Contact Specific For Your Shipment

Have you tracking number handy, in order to find out the appropriate DHL contact.

  1. Find your tracking number. Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product through an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.
  2. Choose the correct division for your shipment with the help of our tracking number examples page
  3. Get in touch with our experts that can answer questions specific to your shipment.

My Sales Request is Regarding...
International Mail High Volumes up to 2 kg
Parcels or Documents Up to 30 kg
Cargo / Freight More than 30 kg
Solutions & Special Expertise
I Am a ...
Business Customer
Private Customer
Get in Touch to Find out More

Please be advised that DHL eCommerce is a partner for business customers with regular shipping requirements.

Our colleagues from DHL eCommerce will be in touch after submitting the form.

Single Shipment or Regular Shipping?

Our colleagues from DHL Express will be in touch after submitting the form.

What Service Level Do you Require?
Express Next Possible Business Day using the DHL's global Express Network
Standard 3 - 11 days using DHL's Global Standard B2C Network
Single Shipment or Regular Shipping?

Our colleagues from DHL Express will be in touch after submitting the form.

Get in Touch to Find out More

Please be advised that our standard service is available for business customers with regular shipping

Our colleagues from DHL eCommerce will be in touch after submitting the form.

I Am a ...
Business Customer
Private Customer

We are sorry to say that DHL does not ship cargo above 30 kg for private customers.

Ship Via ...
Air Freight
Ocean Freight
Road Freight
Rail Freight
Not Sure
Single Shipment or Regular Shipping?

Our Air Freight colleagues from DHL Global Forwarding will be in touch after submitting the form.

Single Shipment

One Origin & Destination

Regular Shipping

Including Multiple Origins & Destinations

Or call our DHL Global Forwarding office in Singapore on +65 6542 7668

Single Shipment or Regular Shipping?

Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form.

Single Shipment

One Origin & Destination

Regular Shipping

Including Multiple Origins & Destinations

Or call our DHL Global Forwarding office in Singapore on +65 6542 7668

Single Shipment or Regular Shipping?

Our Road Freight colleagues from DHL Global Forwarding will be in touch after submitting the form.

Single Shipment

One Origin & Destination

Regular Shipping

Including Multiple Origins & Destinations

Or call our DHL Global Forwarding office in Singapore on +65 6542 7668

Single Shipment or Regular Shipping?

Our Rail Freight colleagues from DHL Global Forwarding will be in touch after submitting the form.

Single Shipment

One Origin & Destination

Regular Shipping

Including Multiple Origins & Destinations

Or call our DHL Global Forwarding office in Singapore on +65 6542 7668

Get in Touch to Find out More

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Or call our DHL Global Forwarding office in Singapore on +65 6542 7668

Are You A ...
Small or Medium Enterprise (SME) Less than 250 People
Large Enterprise More than 250 People
Choose Your Solution
Warehousing & Fulfillment
Transportation & Distribution
Integrated Logistics
Customs, Security & Insurance
Green Logistics
Choose a Warehousing Solution
DHL Transport Related Warehousing For In-transit Storage
DHL Fulfillment Order Creation, Warehousing & Shipping to Consumers
DHL Transport Related Warehousing

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Fulfillment

Our colleagues from DHL eCommerce will be in touch after submitting the form.

Choose a Transportation & Distribution Solution
Intercontinental Multimodal
Domestic
Choose a Domestic Solution
DHL Domestic Freight Forwarding A Range of Services & Expertise to Support Your Domestic Freight Forwarding Needs
DHL Domestic Freight Forwarding

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose an Intercontinental Multimodal Solution
DHL SeAir Multimodal Air & Ocean Freight
DHL Door-to-More Direct Distribution Solutions
DHL SeAir

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Door-to-More

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose an Integrated Logistics Solution
DHL Lead Logistics Partner Overseeing the Entire Supply Chain & Its Operation
DHL International Supply Chain (ISC) Origin Freight Consolidation & Destination Freight Management Services
DHL Industrial Projects Project Logistics for Oversized Cargo
DHL Trade Fairs & Events Fully Integrated Event Logistics
DHL Wine & Spirits Logistics Specialized Transportation for the Wine & Spirits Industry
DHL Perishable Logistics Optimum Conditions for Transportation & Compliance of Perishable Goods
DHL LifeConEx Premium & Customized Temperature Controlled Freight
DHL Lead Logistics Partner

Our colleagues will be in touch after submitting the form.

DHL International Supply Chain (ISC)

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Industrial Projects

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Trade Fairs & Events

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Wine & Spirits Logistics

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Perishable Logistics

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL LifeConEx

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose a Customs, Security or Insurance Solution
DHL Customs Services Customs Brokerage
DHL Customs Consulting Consult on, Risk Assess & Enhance Your Customs Activities
DHL Cargo Insurance Comprehensive Cargo Insurance
DHL Security Services End-to-end Security Risk Assessment
DHL Resilience360 Supply Chain Risk Assessment Tools
DHL Customs Services

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Customs Consulting

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Cargo Insurance

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Security Services

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Resilience360

Our colleagues from the DHL Resilience360 team will be in touch after submitting the form.

Choose a Green Logistics Solution
Carbon Emission Reporting
Optimizing Your Environmental Footprint
Carbon Offsetting
Choose a Carbon Emission Reporting Solution
DHL Carbon Calculator Transport Related Emissions Calculator
DHL Carbon Report Transport & Logistics Environmental Footprint Report
DHL Carbon Dashboard Graphical Modeling of Your Entire Supply Chain
DHL Quick Scan Carbon Efficiency at a Glance
DHL Carbon Calculator

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Carbon Report

Our colleagues from DHL Global Fowarding will be in touch after submitting the form.

DHL Carbon Dashboard

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Quick Scan

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose a Solution to Optimize Your Environmental Footprint
DHL Green Danmar Carbon-Efficient Ocean Freight
DHL Logistics Consulting Network Optimization to Reduce Greenhouse Gas Emissions
DHL Green Danmar

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Logistics Consulting

Our colleagues will be in touch after submitting the form.

Choose a Carbon Offsetting Solution
For Express Parcel Shipments
For Cargo / Freight Shipments
For Express Parcel Shipments

Our colleagues from DHL Express will be in touch after submitting the form.

For Cargo / Freight Shipments

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose Your Solution
Warehousing & Fulfillment
Transportation & Distribution
Consulting & Management Services
Integrated Contract Logistics
Integrated Freight Logistics
Customs, Security & Insurance
Green Logistics
Choose a Warehousing & Fulfillment Solution
DHL Warehousing Shared or Dedicated Warehousing & Goods Distribution
DHL Transport Related Warehousing For In-transit Storage
DHL Real Estate Solutions Custom Design, Construction & Management of Logistics Facilities
DHL Fulfillment Order Creation, Warehousing & Shipping to Consumers
DHL Packaging Services Services to Pack, Prepare & Customize Products
DHL Pre-sales Services Pre-sales and Pre-market Customization and Product Assembly
DHL In-plant Logistics Logistical Services for Inside the Manufacturing Plant
DHL Warehousing

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Transport Related Warehousing

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Real Estate Solutions

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Fulfillment

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Packaging Services

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Pre-sales Services

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL In-plant Logistics

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

Choose a Transportation & Distribution Solution
Domestic
Intercontinental Multimodal
Choose a Domestic Solution
DHL Managed Transport Management of Domestic Transportation
DHL Inbound Transport Operations Management & Execution of Inbound Transport
DHL Outbound Transport Operations Management & Execution of Outbound Distribution
DHL Domestic Freight Forwarding A Range of Services & Expertise to Support Your Domestic Freight Forwarding Needs
DHL Domestic Freight Forwarding

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Managed Transport

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Inbound Transport Operations

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Outbound Transport Operations

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

Choose an Intercontinental Multimodal Solution
DHL SeAir Multimodal Air & Ocean Freight
DHL Door-to-More Direct Distribution Solutions
DHL SeAir

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Door-to-More

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose a Consulting & Management Service
DHL Logistics Consulting Strategic Guidance on Optimizing Supply Chain Design & Performance
DHL Inventory Financing Services Financial Services for Maximizing Capital & Cash Flow
DHL Procurement Services Sourcing & Managing Product & Suppliers
DHL Recall Services Handling Every Aspect of Product Recalls
DHL Business Support Center Pre and Post-sales Customer Service Support
DHL Logistics Consulting

Our colleagues will be in touch after submitting the form.

DHL Inventory Financing Services

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Procurement Services

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Recall Services

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Business Support Center

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

Choose an Integrated Contract Logistics Solution
DHL Lead Logistics Partner Overseeing the Entire Supply Chain & Its Operation
DHL Inbound to Manufacturing Controlling Material Inflow to Optimize Manufacturing & Inventory
DHL Service Logistics Moving & Managing Aftermarket Parts & Materials
DHL Indirect Materials Management (MRO) Managing the Maintenance, Repair & Operations Supply Chain
DHL Passenger Gateway Services Logistical Services for Passenger-based Businesses
DHL HealthConnect Delivering Healthcare Products Direct to Customers
DHL Clinical Trials Logistics Managing the Logistics Essential to Successful Clinical Trials
DHL Lead Logistics Partner

Our colleagues will be in touch after submitting the form.

DHL Inbound to Manufacturing

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Service Logistics

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Indirect Materials Management (MRO)

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Passenger Gateway Services

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL HealthConnect

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Clinical Trials Logistics

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

Choose an Integrated Freight Logistics Solution
DHL Lead Logistics Partner Overseeing the Entire Supply Chain & Its Operation
DHL International Supply Chain (ISC) Origin Freight Consolidation & Destination Freight Management Services
DHL Industrial Projects Project Logistics for Oversized Cargo
DHL Trade Fairs & Events Fully Integrated Event Logistics
DHL Wine & Spirits Logistics Specialized Transportation for the Wine & Spirits Industry
DHL Perishable Logistics Optimum Conditions for Transportation & Compliance of Perishable Goods
DHL LifeConEx Premium & Customized Temperature Controlled Freight
DHL Lead Logistics Partner

Our colleagues will be in touch after submitting the form.

DHL International Supply Chain (ISC)

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Industrial Projects

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Trade Fairs & Events

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Wine & Spirits Logistics

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Perishable Logistics

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL LifeConEx

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose a Customs, Security or Insurance Solution
DHL Customs Services Customs Brokerage
DHL Customs Consulting Consult on, Risk Assess & Enhance Your Customs Activities
DHL Cargo Insurance Comprehensive Cargo Insurance
DHL Security Services End-to-end Security Risk Assessment
DHL Resilience360 Supply Chain Risk Assessment Tools
DHL Customs Services

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Customs Consulting

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Cargo Insurance

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Security Services

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Resilience360

Our colleagues from DHL Resilience360 team will be in touch after submitting the form.

Choose a Green Logistics Solution
Carbon Emission Reporting
Optimizing Your Environmental Footprint
Carbon Offsetting
Choose a Carbon Emission Reporting Solution
DHL Carbon Calculator Transport Related Emissions Calculator
DHL Carbon Report Transport & Logistics Environmental Footprint Report
DHL Carbon Dashboard Graphical Modeling of Your Entire Supply Chain
DHL Quick Scan Carbon Efficiency at a Glance
DHL Carbon Calculator

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Carbon Report

Our colleagues from DHL Global Fowarding will be in touch after submitting the form.

DHL Carbon Dashboard

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Quick Scan

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

Choose a Solution to Optimize Your Environmental Footprint
DHL Green Danmar Carbon-Efficient Ocean Freight
DHL Managed Ground Transport Greener Transport by Innovative Technology & Alternative Fuels
DHL Warehousing Innovative Green Warehousing Technologies
DHL Logistics Consulting Network Optimization to Reduce Greenhouse Gas Emissions
DHL Envirosolutions Increasing the Environmental Sustainability of Your Operations
DHL Green Danmar

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

DHL Managed Ground Transport

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Warehousing

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

DHL Logistics Consulting

Our colleagues will be in touch after submitting the form.

DHL Envirosolutions

Our colleagues from DHL Supply Chain will be in touch after submitting the form.

Choose a Carbon Offsetting Solution
For Express Parcel Shipments
For Cargo / Freight Shipments
For Express Parcel Shipments

Our colleagues from DHL Express will be in touch after submitting the form.

For Cargo / Freight Shipments

Our colleagues from DHL Global Forwarding will be in touch after submitting the form.

PRESS

If you are a journalist or media professional, our spokespersons will be happy to help you with your media inquiries and information needs.

CAREERS

Career opportunities within Deutsche Post DHL Group are as diverse as our teams around the world. With over 480,000 employees in over 220 countries and territories, we connect people, improving their lives.

TRACKING A SHIPMENT 

CONTACT CUSTOMER SERVICE

SHIPPING HIGH VOLUMES OF INTERNATIONAL MAIL - UP TO 2 KG?

Business Customers


Private Customers

 


SHIPPING PARCELS OR DOCUMENTS - UP TO 30 KG?

What service level do you require?

Express service level (next possible business day using the DHL's global Express Network):

 

Standard service level - only for business customers with regular shipping requirements:


BUSINESS CUSTOMERS SHIPPING CARGO / FREIGHT - MORE THAN 30 KG?

Get a quote for …

or Contact our Experts Our experts from DHL Global Forwarding will be in touch

Logistics Solutions & Special Expertise

Are You A ...

Small Enterprise - Chose Your Solution:

Find out more aboutFind out more aboutWarehousing

Find out more aboutTransport & Distribution

Find out more aboutIntegrated Logistics

Find out more aboutCustoms, Security or Insurance

Find out more aboutGreen Logistics

Large Enterprise - Chose Your Solution:

Find out more aboutWarehousing & Fulfillment

Find out more aboutTransport & Distribution

Find out more aboutConsulting & Management

Find out more aboutIntegrated Contract Logistics

Find out more aboutIntegrated Freight Logistics

Customs, Security or InsuranceFind out more about

Green LogisticsFind out more about

or alternatively Contact Our ExpertsFor more information for more information

 

PRESS & CAREERS