TRACK: EXPRESS

If you would prefer to speak to someone personally about the location of your shipment, please contact DHL Express Customer Serviceundefined

If you're not sure which tracking system to pick, you can also enter your tracking number to search the entire DHL Tracking world on this tracking page.

Quick Answers to Common Tracking Questions

If you would prefer to speak to someone personally about the location of your shipment, please contact DHL Express Customer Service

Express Tracking Tools For All Needs

The latest shipment information in real-time, direct to your PC, mobile phone or handheld device.

Quick Answers to Common Tracking Questions

  • You can change delivery address using ODD application https://delivery.dhl.com/prg/jsp/index.xhtml?ctrycode=PL

    * Changing delivery address may cause delay in delivery or receipt of the parcel.

    • We deliver shipments to the address provided by the Sender
    • Parcel can be received by any person at the address stated on the waybill
    • We do not deliver shipments to P.O. Boxes or when delivery address is incomplete/innacurate
    • Receiver can change the delivery address if the Shipper has provided this option https://delivery.dhl.com/prg/jsp/index.xhtml?ctrycode=PL

    You can find all terms of conditions here:
    https://www.dhl.com.pl/pl/express/wyslij_przesylke/informacje_dodatkowe/terms_conditions.html#international

    • Service Point – one of many partner points in Poland (parcel can be picked up only by person who is stated on waybill)
    • DHL Locker – automatic parcel machine
    • You can ask us to leave you shipment on our local facility and pick it up by yourself

    * Each pickup option is available by prior notification. 

    • Any other address served by DHL Express
    • To Service Point – (only for shipment to private recivers) one of many partner points in Poland (parcel can be picked up only by person who is stated on waybill)
    • To DHL Locker – automatic parcel machine
    • To Neighbor or Reception/guard point – you can choose any other apartment number or floor nearby the original address
    • You can ask us to leave you shipment on our local facility and pick it up by yourself

    Attention: Some options may be blocked by the sender. In the case of a blocked option, only the sender may issue an appropriate order.

  • All goods imported to Poland from outside the EU are subject to Customs Duty & VAT. You can find more details on our website https://www.dhl.com.pl/exp-pl/express/obsluga_celna.html or call Customer Service +48 42 6 345 100.


    I need to book a courier, because I need to send documents to Customs Agency. How can I do this?

    If you want to book a courier (free of charge shipping) to send documents to Customs Agency You need to go on our website https://app.dhlexpress.pl/acdhl

    • Please choose the correct Customs Agency from the list.
    • Complete the pick-up address
    • Enter the shipment number undergoing customs clearance 
    • Choose preferred day and time when you will be able to pass us your documents
    • Print shipping label and wait for courier*

     

    *Printing the label is a prerequisite for collecting the parcel.  If you cannot print the label, deliver the documents in a different way.

    • Use our on-line payment by credit card, debit card or PayPal. In your mailbox you should find a message from DHL Express sent from address ADCPL@DHL.COM. Click on the link and follow the guide.
      If you cannot find this message, please check your SPAM folder and add ADCPL@DHL.COM to trusted senders.
      For more info please contact our Customer Service at phone +48 42 6345100 or e-mail on kontakt.int@dhl.com
    • Make a bank transfer based on the invoice issued by us 
    • Pay by cash to the courier *

    *You must check if this option is possible for you. Please contact our Customer Service at +48 42 6345100.

  • If you want to download Electronic Proof of Delivery

    Click the “Proof of Delivery” button under tracking information.

    • Choose the way od authentication, information form  AWB (by DHL account number, postal code or phone number)
    • In the "verified value" window, enter the data
    • Select your preferred way of receiving the document

     

  • You did not find the answer to your question?

    For more information please contact our Customer Service.

    Phone number  +48 42 6345100

    E-mail on kontakt.int@dhl.com

    We are open for you Monday – Friday; 7:30 – 18:30

 

 

 


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