Fraudulent Use of the DHL Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.
Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.
Spam and Viruses
Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.
Please do not open the attachment. This email and attachment does not originate from DHL.
The DHL name has been used in a series of fraudulent email scams, commonly referred to as "Phishing". One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DHL - their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:
- You have received an email without a tracking number and you are not doing business with DHL
- The email has an attachment and you are not aware that you are doing business with DHL
- The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.
We take care about our Customers and carried shipments. If you have any doubts about the reliability of the performed services by DHL, particularly in cases when a recipient of transaction urges that he will send courier "because has signed an agreement with the courier".
What besides this may raise doubts:
- forged bill of lading (waybill delivered by the courier at pickup should come up with a pulley or copiable compilations carbonless)
- courier uniform or lack of it,
- lack of DHL ID,
- vehicle without markings and DHL logos.
If you have any doubt before sending a shipment or paying on delivery verify this service by informing the waiting courier.
Contact our Customer Service. Please provide us waybill number and courier details.
Our Security Department cooperates with authorities in matters relating to fraud, extortion, etc. We help the victims who report to the Police cases of fraud and scams.
Please be informed about a fraudulent emails, which suggest that DHL want to contact with you or want to deliver a shipment. Currently you might receive email titled "eFaktura DHL Express" sent by email@example.com. This massage contains attachment which may infect your computer. Do not click any hyperlinks or open any attachments within the email.
More information on email fraud can be found in this section.
In the network there is a new virus pretending to be the sender of the DHL Express. Do not open attachments, and send the information to us.
Dear Customers, please be advised that on the Internet can be found job boards at DHL, which are not published by us. Please be advised that DHL will never ask for credit card scan. If the notice does not contain the contact details of referral directly to DHL, please check carefully.