CONTACT US

Do you have an inquiry about your DHL eCommerce or DHL Parcel shipment? Our Customer Service team is happy to help!

Opening hours:
Monday - Friday (Summer) 8 am - 6 pm (UTC +1)
Monday - Friday (Winter) 8 am - 6 pm (UTC)
Saturday closed
Sunday closed

Please note that Customer Service will be closed on public holidays


Call Us

If you need immediate assistance, please call one of our agents.
Customer Service Number (English and French speaking only):

+ 49 228 92 95 95 95

Costs for an international call will be incurred.


Email Us

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Our Services For Consumers

Tracking

Are you expecting a shipment sent with DHL eCommerce or DHL Parcel?

FAQs

Do you have a question regarding tracking or delivery?