PRIVACY NOTICE
DHL International GmbH (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL global collects when you visit our website and how this information is used.
-
Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
-
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
Certain areas of the DHL websites including, but not limited to, MyDHL require registration or a password for access. Information obtained from users of these areas may also be used for DHL’s marketing purposes within the limits of national law. DHL provides a right of access and rectification of personal data under the applicable legislation.
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
-
We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfill your wishes and requests - thus primarily for fulfillment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.
Only when you have previously granted your approval or - if so stipulated by legal regulations - have not raised an objection do we also use this data for product-related surveys and marketing purposes.
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
-
DHL would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with DHL on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of DHL, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).
-
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
-
We use the online advertising program “Google AdWords” and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google’s Privacy Policy are available at: http://www.google.com/policies/privacy/
-
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.
Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
-
To encourage sharing of DHL content, we are now providing Social Media bookmarking capabilities provided by . This means that you can share website content to all of your favorite social networking sites or send your friends and colleagues site recommendations via email.
To help personalize your sharing experience, AddThis recognizes and prioritizes your preferred social networks based on how you use sharing across all websites that you visit.
If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
-
Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.
-
We keep our data protection statement under regular review.
DHL reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL’s websites you agree to this Privacy Policy.
This statement was last updated on 02 June 2015.
-
Contact Status: 02 June 2015
If you have questions in regard to the processing of your personal data, please contact the DHL Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.
Data Protection Officer for DHL
Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center - 524
53250 Bonn
DP DHL Privacy Policy
The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:
DHL Information Services
Local Privacy Policy
-
DHL Express (Philippines) Corp. is committed to protecting and respecting our customers’ privacy in accordance with the Philippine Data Privacy Act of 2012 and the Deutsche Post DHL Group policies.
By proceeding to use or avail of our services, customers are also giving DHL the consent to process the personal data (including sensitive personal data) that DHL collects in accordance with its Privacy/Fair Processing Notice.
In particular, DHL may use information DHL holds about its customers for the purpose of providing the services DHL has been contracted for, specifically, to process shipments, and for its reference as well.
The data that DHL collects from its customers may be transferred to, and stored or processed by a third party and/or at a destination outside of the Republic of the Philippines. By submitting personal data, customers therefore agree and consent to this transfer, storing or processing. DHL’s customers can be assured that all its customers’ personal data will be protected and used only for official transactions to allow DHL to continuously provide its customers with excellent service.
For further queries, please address any questions, comments and requests regarding DHL’s data processing practices through dhlph.dataprivacy@dhl.com. -
DHL Express (Philippines) Corp. is committed to protecting and respecting the privacy of its customers and external parties entering its site/s and premises in accordance with the Philippine Data Privacy Act of 2012 and the Deutsche Post DHL Group policies.
By proceeding to enter this site/premises of DHL, customers and external parties are therefore also giving DHL their consent to process their personal data (including sensitive personal data and CCTV recordings) that DHL will collect from them while at DHL’s site/premises in accordance with DHL Privacy/Fair Processing Notice.
In particular, DHL may use information it holds about its customers and external parties entering its site/ premises for the purpose of ensuring the security of DHL’s employees, properties and the site/premises through recording the information obtained therein (through CCTV recordings and logbooks.
The data that DHL collects from its customer and the external parties entering its site/premises may be transferred to, and stored or processed by a third party and/or at a destination outside of the Republic of the Philippines. By submitting their personal data and entering this site/ premises of DHL, customers and external parties therefore agree to this transfer, storing or processing.
For further queries, please address any questions, comments and requests regarding DHL’s data processing practices through dhlph.dataprivacy@dhl.com.
