DHL International GmbH (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL global collects when you visit our website and how this information is used.
Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
Certain areas of the DHL websites including, but not limited to, MyDHL require registration or a password for access. Information obtained from users of these areas may also be used for DHL’s marketing purposes within the limits of national law. DHL provides a right of access and rectification of personal data under the applicable legislation.
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfill your wishes and requests - thus primarily for fulfillment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.
Only when you have previously granted your approval or - if so stipulated by legal regulations - have not raised an objection do we also use this data for product-related surveys and marketing purposes.
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
DHL would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with DHL on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of DHL, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
We use the online advertising program “Google AdWords” and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.
Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
To encourage sharing of DHL content, we are now providing Social Media bookmarking capabilities provided by . This means that you can share website content to all of your favorite social networking sites or send your friends and colleagues site recommendations via email.
To help personalize your sharing experience, AddThis recognizes and prioritizes your preferred social networks based on how you use sharing across all websites that you visit.
If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.
We keep our data protection statement under regular review.
This statement was last updated on 02 June 2015.
Contact Status: 02 June 2015
If you have questions in regard to the processing of your personal data, please contact the DHL Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.
Data Protection Officer for DHL
Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center - 524
DHL Information Services
Local Privacy Notice
(For Customers, Suppliers and Business Associates)
DHL is committed to protecting your Personal Data.
The purpose of this Privacy Notice is to bring to your attention DHL’s practices and policies relating to the collection, processing, disclosure and retention of your Personal Data.
“Personal Data” refers to information about an identifiable individual, but excludes the designation, business address and/or telephone number of an individual who is an employee of an organisation.
The Personal Data that DHL retains are sourced from information provided by you in past dealings with DHL and/or may be provided by you in the future through your use of products and/or services provided by DHL, the use of DHL’s websites, from your access to DHL premises/facilities and/or as may otherwise be collected by us:
Where you provide DHL with Personal Data relating to third parties, you confirm that you are authorized to or have obtained the prior consent of such third parties before providing DHL with the same.
DHL collects, processes and retains Personal Data for its legitimate functions, including but not limited to:
- effecting delivery of shipments locally or abroad;
- managing and administering your account(s);
- dealings with suppliers and business associates;
- advertising products and services provided by DHL;
- managing the security and safety of DHL premises and facilities;
- conducting customer satisfaction surveys; and/or
- for such other purposes as may be required by law, including, communicating the same to customs and regulatory authorities.
DHL also discloses this Personal Data to other members of the Deutsche Post DHL group of companies and to DHL’s suppliers and business associates, whether based in Malaysia or abroad, who are involved in the fulfillment of your requests or the services and/or products contracted for.
DHL also outsources certain of its internal functions, whether based in Malaysia or abroad, including but not limited to invoicing and the mailing of account statements, transportation services, information technology services, to third parties who are bound to abide by DHL’s practices and policies relating to the processing and retention of your Personal Data.
DHL wishes to assure you that other than in the instances stated herein and for any other legitimate purposes, DHL will not share, sell, rent, trade and/or disclose your Personal Data to any unauthorised third party in contravention of applicable laws unless your consent has been obtained.
The Personal Data Protection Act 2010 grants you certain rights to seek access to and/or to correct Personal Data retained by DHL. This right may be exercised at any time, however, please be advised that in certain limited circumstances, your rights may be restricted pursuant to the Personal Data Protection Act 2010.
Should there be any change in your Personal Data, it shall be your responsibility to advise and update DHL in writing. The Personal Data Update Form is available at the relevant DHL office, or if available here you can download and complete the Personal Data Update Form below and forward to the relevant DHL entity contact below.
Should you have any questions regarding your Personal Data, please contact our Data Protection Officer at any of the addresses provided below:
This Privacy Notice may be revised from time to time. Notice of any such revision will be available at and/or by such other means of communication deemed suitable by DHL.
In the case of any inconsistency between the English and Malay versions of this Privacy Notice, the English version shall prevail.