DHL International GmbH (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL global collects when you visit our website and how this information is used.
Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be directly linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
Certain areas of the DHL websites including, but not limited to, MyDHL require registration or a password for access. Information obtained from users of these areas may also be used for DHL’s marketing purposes within the limits of national law. DHL provides a right of access and rectification of personal data under the applicable legislation.
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
We use the personal data which you have made available to us exclusively for technical administration of the web pages and to fulfill your wishes and requests - thus primarily for fulfillment of a contract concluded with you or to answer your request. In turn, it helps us improve the services we offer to you, and to make our website's content and services easier to use and more appropriate to you.
Only when you have previously granted your approval or - if so stipulated by legal regulations - have not raised an objection do we also use this data for product-related surveys and marketing purposes.
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
DHL would like to contact you in order to provide you with the latest information about updates to our website or our offers, news, products and services. If you contact or register with DHL on our web pages, we sometimes request that you indicate whether or not you would like to receive direct advertising material from us. If you are already a customer of DHL, you will naturally continue to receive necessary information about important changes in connection with existing contracts (e.g. rate changes).
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
We use the online advertising program “Google AdWords” and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL.
Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
To encourage sharing of DHL content, we are now providing Social Media bookmarking capabilities provided by . This means that you can share website content to all of your favorite social networking sites or send your friends and colleagues site recommendations via email.
To help personalize your sharing experience, AddThis recognizes and prioritizes your preferred social networks based on how you use sharing across all websites that you visit.
If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.
We keep our data protection statement under regular review.
This statement was last updated on 02 June 2015.
Contact Status: 02 June 2015
If you have questions in regard to the processing of your personal data, please contact the DHL Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.
Data Protection Officer for DHL
Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center - 524
DHL Information Services
DHL EXPRESS MÉXICO, S.A. DE C.V. (hereinafter “DHL”), whose address is Avenida Fuerza Aérea Mexicana 540, Colonia Federal, Delegación Venustiano Carranza, C.P. 15700, provides you with this privacy notice pursuant to the Federal Law on the Protection of Personal Details Held by Private Parties (hereinafter the “Law”) and its regulations (hereinafter “Regulations”). DHL shall obtain your personal details, such as name, address, telephone number and any other contact details (hereinafter “personal details”), in order to use them for rendering the courier service contracted, whether these personal details have been obtained directly from the owner of the same or through a third party who requests the rendering of said service. DHL may send personal details to its suppliers and subcontractors during processing of said details in order to comply with the aforementioned objective. In this case, said suppliers and subcontractors shall keep said details confidential and shall observe and respect the terms of this Privacy Notice, as well as comply with the obligations arising from the Law and the Regulations.
The personal details obtained are subjected to a dissociation procedure, as a Tracking Number shall be generated from them and stored in an electronic Database. These details shall be deleted once three months have elapsed from when they were provided to DHL for rendering of the service contracted. In the event that any incident occurs with the delivery contracted, DHL may store personal details until said incident has been resolved or until necessary, as applicable.
DHL may use personal details to send you information on DHL promotions and/or products. In this case, you may ask DHL to stop using your personal details for the purpose described in this paragraph at this email address: firstname.lastname@example.org
The owners of personal details may exercise their ARCO rights (Access, Rectification, Cancellation and Objection) by sending an email to the following email address: email@example.com
The most recent version of this Privacy Notice was published on April 11th 2012. Any change to the same shall be published at www.logistics.dhl/mx-en/home.html.
In compliance with Mexico’s Federal Law for Protection of Personal Data in Possession of Particulars (the “Law”) and its regulations (the “Regulations”) DHL Corporate Services SC México, S. A. de C. V., DHL Metropolitan Logistics SC México, S.A. de C.V., DHL Consumer Services SC México, S.A. de C.V., Exel Automoción, S.A. de C.V. and Venture Logistics, S.A. de C.V., (“DHL Supply Chain”) with address in en Carr. México-Querétaro km. 34.5, Col. Rancho San Isidro, Cuautitlán Izcalli, c.p. 54740, Estado de México, provides you with this Privacy Notice.
DHL Supply Chain will collect your personal data, such as name, address, telephone number, e-mail address, date of birth, financial information, personal interests, academic and professional background and personal references (“Personal Data”) to use them for one or several of the following purposes: recruitment, market studies, sales and promotion, bids, invitations to events or conferences, construction of customer or supplier data bases, as applicable, access to any or all of our facilities or training. Personal Data may be collected directly from the person the data relates to, or from third parties. Personal Data treatment may include its transmission to DHL Supply Chain’s customers and/or suppliers or third parties different from DHL Supply Chain and to its subsidiaries and parent companies, located inside or outside the country, for the fulfillment of any of the above described purpose. Those third parties involved will, however, keep confidentiality of the Personal Data in terms of this Privacy Notice and in compliance with the Law and its Regulations.
You have the right to access your Personal Data in our possession and the details of their use, to request rectification if your Personal Data is inaccurate or incomplete, to request their cancellation when, in your opinion, they are not required for any of the purposes listed above or they are being used for a purpose not consented by you, and the right to oppose the use of your Personal Data for specific purposes, using the procedures we have implemented. To know those procedures and to obtain information about such processes and procedures and the related legal terms and conditions, you can contact our Personal Data department at :
Privacy Office: Human Resources
Address: Carr. México-Querétaro km. 34.5, Col. Rancho San Isidro, Cuautitlán Izcalli, c.p. 54740, Estado de México
E-mail address: firstname.lastname@example.org
Telephone: 3003 2600
At any time you may revoke the consent given to DHL Supply Chain to use your Personal Data. To revoke your consent, please contact our Privacy Office at: email@example.com
Any change in the provisions of this Confidentiality Notice will be made public through our website www.logistics.dhl/mx-en/home.html.
Last update: July 23, 2012
Pursuant to the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter "Law") and Regulations (hereinafter "Regulations"), DHL Global Forwarding (Mexico) S.A. de C.V., (hereinafter "DGF MX") domiciled at Avenida Insurgentes Sur 859, Piso 9, Colonia Nápoles Ampliación, Delegación Benito Juárez, México, Distrito Federal, Código Postal 03810, offers you this privacy notice:
DGF MX may collect your personal data (hereinafter "Personal Data", such as name, address, phone, address of electronic mail (e-mail), date of birth, financial information, personal interests, professional and academic training, personal references, or any other data, document or reference as necessary, to be used for the following purposes: (ID 1033 0 1) provide products or services you have requested, (ii) recruitment and selection of staff; iii) market studies, (iv) establishing contacts and business relations; (v) invitations to events, (vi) tenders, (vii) promotions; (viii) establishment of databases of customers and suppliers; (ix) security access and training needs, (x) changes or new products or services, (xi) to comply with its obligations to our customers, (xii) for purposes of quality service or product.
Personal data may be collected in different ways: (ID 1033 0 1) in person (when you provide them directly), (ii) when you visit our web site, (iii) when you use our services (direct or on-line) and (iv) by any other means or source permitted by the law.
During the processing of personal data, DGF MX may transfer such data to its suppliers and / or subcontractors or companies other than DGF MX, and their affiliates and subsidiaries, located either inside or outside the country, in order to comply with any of the purposes described above. In this case, such suppliers, subcontractors and companies other than MX DGF will keep such data confidential and will observe and respect the terms of this Privacy Notice and comply with the obligations under the Act and Regulations.
You have the right to access, rectify, cancel or oppose (ARCO rights) to your personal data we possess and the details of the treatment of the same, when thus deemed appropriate in accordance with this privacy notice.
Any request to exercise the aforementioned ARCO Rights should be directed to DGF MX, Attn. Human Resources and / or Legal Department through: (ID 1033 0 1) Document submitted at the home of DGF MX, or (ii) via e-mail to the address firstname.lastname@example.org
In both cases the application shall contain the following information: (ID 1033 0 1) Place and date of application, (ii) Name of the holder of information, (iii) Address and e-mail address, (iv) Data or Information subject to the request, (v) Treatment that should be given to Personal Data, (vi) Motive or Reason for the request.
Deadlines by DGF MX to handle your request will be of 10 (ten) working days from the reception of the document or the acknowledgement of receipt of e-mail.
For more information please go to the Contact Office:
Recursos Humanos/Departamento Legal
Address: Avenida Insurgentes Sur 859, Piso 9, Colonia Nápoles Ampliación, Delegación Benito Juárez, México, Distrito Federal, Código Postal 03810.