CONTACT US

In order to get your inquiry to the right expert team in DHL, we need to ask you a few short questions. That way we can get back to you even faster. 

I Have a Question Regarding...
Tracking a Shipment
Customer Service
Sales
Press & Careers
LOCAL TEST
Which Kind of Shipment Were You Trying to Track? LOCAL
DHL Express
DHL Parcel / DHL eCommerce
DHL Global Forwarding
DHL Freight
I Don't Know
test
DHL Express

DHL Express tracking numbers usually look like this:

  • 10 digits numerical only 
    Example: 1234567890
  • Starts with 000, JJD01, JJD00, JVGL or simple
    Examples: JVGL9999999999

Existing customer? Log in to MyDHL Express
DHL Parcel

DHL Parcel tracking numbers usually look like this:

  • Starts with 3S
    Examples: 3SBCC000123456
  • Or starts with JVGL or JJD
    Examples: JVGL9999999999

I already have a Customer Portal login for MyDHL Parcel
DHL eCommerce

DHL eCommerce tracking numbers usually look like this:

  • Typically starts with GM, LX, RX or up to five characters
    Example: GM99999999999
  • The ID length might vary from 10 to 39 characters
    Example: 999999999999999999

DHL Global Forwarding

DHL Global Forwarding tracking numbers usually look like this:

  • 7-digit numerical only
    Example: 1234567
  • Starts with 1 number, followed by 2 letters and 4 to 6 numbers
    Example: 1AB12345
  • Starts with 3 to 4 letters
    Example: ABC123456
  • Starts with 3-digit carrier code, followed by dash (-) , followed by the 8-digit masterbill number
    Example: 123-12345678

DHL Freight

DHL Freight tracking numbers usually look like this:

  • Order Code: Starts with 2 to 3 letters, followed by dash (-) 2 or 3 letters, dash (-) and 7 numbers
    Example: ABC-DE-1234567
  • Starts with 4 numbers, followed by dash (-) and 5 numbers
    Example: 1234-12345
  • Numerical only with the length 9, 10 or 14
    Example: 123456789

Find the Appropriate DHL Contact Specific For Your Shipment

Have you tracking number handy, in order to find out the appropriate DHL contact.

  1. Find your tracking number. Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product through an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.
  2. Choose the correct division for your shipment with the help of our tracking number examples page
  3. Get in touch with our experts that can answer questions specific to your shipment.

My Sales Request is Regarding...
International Mail High Volumes up to 2 kg
Parcels or Documents Up to 31.5 kg
Cargo / Freight More than 31.5 kg
Solutions & Special Expertise
I Am a ...
Business Customer
Private Customer
Get in Touch to Find Out More

Deutsche Post International is your partner for international business related mail services

Our colleagues from Deutsche Post International will be in touch after submitting the form. 

Or call our office in [COUNTRY] on 000 000 000 000

Single Shipment or Regular Shipping?

Our colleagues from DHL Express will be in touch after submitting the form.

Regular Shipping

Including Multiple Origins & Destinations