IMPORTANT INFORMATION

Please find below important information and news articles that will help you keep up to date with the latest events around the world. 

  • Sometimes the reason behind the choice of a shipping service is based on wanting to reduce the cost of transport as much as possible or to comply with a specific delivery date and time. However, there are some cases that require something that goes far beyond urgency.

    For example:

    • The lack of a component that could block the production cycle of a factory.
    • The launch of a new product that must take place on the same date and time in every part of the world.
    • The urgency of receiving a drug that could save a human life.
    • The lack of a spare part that risks jeopardizing the participation in a car race or the lack of an engine component of an airplane or a ship that prevents it from departing.

    To deal with these special circumstances, we have integrated our standard air services DHL Air Priority, DHL Air Connect and DHL Air Economy with operational solutions able to manage these emergencies 365 days a year for 16 hours per day.

    The Emergency Desk will provide you with solutions from a team of experts managing shipments in AOG (Aircraft on Ground) on behalf of the airlines.

    The Emergency Desk will be in operation 16 hours per day (from 07.00 to 23.00),  365 days. You will have immediate contact from when an emergency shipment is requested until we have identified the best solution for the problem, including cost estimation and monitoring the shipment every step of the way until the delivery has been completed.

    The solutions of the Emergency Desk range from the hand-carry (on board courier) to the three service levels of DHL Same Day (Jetline, Speedline, Sprintline) up to the charter flights and dedicated solutions with various modes of transport.

  • DHL Global Forwarding Italy is pleased to launch the new Air Freight Service DHL Air Economy to Australia, via our Denpasar Gateway in Bali.

    This routing is already well-consolidated within the DHL Global Forwarding Network, and is now finally available from Italy to the five main Australian airports (ADL, BNE, PER, SYD, MEL).

    From Denpasar your goods are shipped in pallet with daily departures to the named Australian airports.  

    Do not hesitate to contact us for more information.

  • One year after the launch of our DHL Global Forwarding Dragon Box, the first LCL weekly service from Hong Kong, Shenzhen and Guangzhou to Venice with a transit time of 28 days, we are pleased to inform you that we have recently activated a new LCL Service from China, our Silk Way Express from Shanghai to Venice with a transit time of 35 days.

    The consolidation of this lane and the positive performance of the Service during the whole year were important factors for us to strengthen the relationship with our customers in the North-East area, and allowed us to improve our support to those businesses in that area.

    We strongly believe that with these New Services we are working in cooperation with the Italians importers for their success.

    Therefore we are pleased to announce that DHL Global Forwarding has successfully worked on the increase of the spaces available for this service.

    For further information of our Dragon Box and on our New Silk Way Express services please do not hesitate to contact us.

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