ADDITIONAL INFORMATION & SERVICES

General Terms & Conditions

Please find the DHL eCommerce General Terms and Conditions for your country as PDF download below.

Customer Web Portal Guide

To download the document please click on the link.

Arranging Pick Up and Drop Off

    • Pre-Advise required one day before pick up latest by 3 pm
    • Pick up service from Israel
    • Sunday to Thursday from 8 am to 5 pm
    • Minimum 5 shipments per pick up
    • Alternative option: Drop off by customer at DHL Global Forwarding / Swisspost Cargo Building Ben Gurion Airport
  • Please pre-advise via phone 039722238undefined

    Send shipments to:

    FC/DHL Global Forwarding Israel

    Maman Building

    Suite 807 

    Ben-Gurion Airport Lod 

    71100 Israel

Prohibited & Restricted Goods

Did you know that nail polish, hair sprays and perfumes can be classified as dangerous goods and therefore are prohibited for international airfreight? If you are thinking of sending such commodities, please seek advice from us. If the goods are hidden, declared incorrectly, completely undeclared, packed or labelled incorrectly, health and safety is compromised and fines may apply.

  • Prohibited – Goods You Are Not Allowed to Send

    • Animals (including insects, hatching eggs)
    • Bullion
    • Counterfeit or pirated goods
    • Currency
    • Dangerous goods, hazardous or combustible materials
    • Drugs and narcotics (illegal)
    • Firearms, weapons, ammunition (including replicas)
    • Human remains (including ashes)
    • Irreplaceable items
    • Knives
    • Negotiable instruments in Bearer Form
    • Pornography
    • Any item(s), the carriage of which is prohibited by any law, regulation or state of any federal, state or local government to or through which the shipment may be carried.
  • Restricted – Goods That Can Be Sent but With Restrictions

    • Alcoholic beverages (e.g. beer, wine, spirits)
    • Animal products, plant products and plants (e.g. animal skins, cotton, seeds, teas)
    • Antiques or Fine Art or Works of Art
    • Collectibles and/or rare items (any item worth more than its original purchase or that is not commonly available)
    • Drugs and pharmaceutical products
    • Foreign lotteries (including circulars)
    • Fur(s)/ivory/endangered animal products
    • Industrial diamonds/carbons
    • Medical samples
    • Milk powder
    • Negotiable instruments in Non-bearer Form
    • Perishable items (e.g. flowers, foodstuffs, items requiring temperature control or special handling)
    • Precious metals and stones (including jewelry)
    • Publications (certain types may be restricted by law)
    • Soil, earth
    • Tobacco
    • Watches, costume jewelry
    • Any aerosols, including: hair spray and deodorants
    • Air bag inflators and modules or seat-belt pretensioners
    • Alcoholic beverages containing > 24% alcohol by volume
    • Batteries classified as dangerous such as wet spillable/non spillable lead-acid/alkaline batteries
    • Batteries/cells including: lithium-ion/polymer/metal – alone and in or with electronic devices
    • Carbon dioxide, solid (Dry Ice)
    • Corrosives such as: acids, corrosive paint and dyes, rust removers
    • Environmental waste including: used engine oil and used or damaged batteries
    • Explosives or ammunition such as: fireworks, flares and sparklers
    • Flammable liquids such as: acetone, lighter fluid, solvent based paints
    • Flammable solids including: magnesium and potassium
    • Gases including: flammable, non flammable, compressed and toxic gases such as fire extinguishers and scuba tanks
    • Infectious and/or biological substances expected to contain pathogens or other agents such as: bacteria, viruses, parasites, prions
    • Matches, lighters or lighter refills including: cigarette lighters containing petrol and butane lighters
    • Oxidizing materials or organic peroxides such as disinfectants and hair dyes
    • Pesticides, toxic herbicides and insecticides or poisons toxic substances

Shipment Preparation

    • No presorting of international shipments required
    • Further instructions from DHL are provided
    • No processing fee to be applied
    • DHL Customer Web Portal for shipment preparation (Label creation, Tracking, Several reports available, e.g. daily shipments)
    • Commercial invoice with billing address of the consumer must be attached to each item

Undeliverables / Returns Management