FRAUD AWARENESS

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorised use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Websites

If you are in any doubt as to the integrity of a  website that uses the DHL brand, please always access DHL websites via our global website.

Visit DHL Global Websitefor more information

Report Fraud

Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.

Contact Usfor more informati

Spam and Viruses

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.

Please do not open the attachment. This email and attachment does not originate from DHL.

  • The DHL name has been used in a series of fraudulent email scams, commonly referred to as "Phishing." One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorised by DHL - their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.

    DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:

    • You have received an email without a tracking number and you are not doing business with DHL
    • The email has an attachment and you are not aware that you are doing business with DHL
    • The email instructs you to open an attachment for the tracking number

    The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.

Local Alerts

If you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus. Please do not open the attachment, click any links or enter into any correspondence with the sender of the email. This email does not originate from DHL.

If you are still in doubt about the authenticity of the email, track the number provided. If no tracking results are returned, it is not a valid tracking number and the email was not sent by DHL.”

Recent examples of these are shown below.

Please note that genuine On Demand Delivery emails come from a dhl.com email address. The email examples below do not.

  • From: DHL.ie (mailto: personal email address)
    Date: 01 April 2017 13:25
    Subject: DHL On Demand Delivery

    YOUR UPDATED DELIVERY DETAILS

    Hello,
    You have changed or confirmed the delivery details for your DHL EXPRESS shipment with waybill number 3415376074.

    The scheduled delivery is Mon Apr 03 2017 before End of Day. 

    Please check your shipment and contact details below. If you need to make a change or track your shipment, click http://www.dhl.com/en/express/resource_center/express_downloads.html?=(receiver’s email address). (JavaScript Report)

    Thank you for using On Demand Delivery

    DHL Express – Excellence. Simply Delivered