.dat: File extension for international and dmf files.
.Esm: File extension for AMP files.
3PV / 3PS: Third party vendor or Third party solutions.
ABOL: Third party vendor (3PV) who assists customers with the creation of labels and files, domestic and international.
Access Token: An access token contains the security credentials for a login session and identifies the user, the user's groups, the user's privileges, and, in some cases, a particular application.
ACH: Automatic Clearing House - A reliable and secure network for transferring funds. It connects banks to each other. Direct deposits/debits are done using the ACH. When a customer is setup for ACH, we typically debit their account weekly on Wednesday. Note: CC debits happen on Tuesday or Wednesday.
Ad Valorem: A term from Latin meaning, "according to value." Often refers to customs brokerage, where a third party is used for the clearance of inbound or outbound shipments.
Advance Ship Notice (ASN): Notice from the customer of all shipments coming into the fulfillment centers. All inbound inventory and supplies must have a Purchase Order (details about the incoming inventory) as well as a Receiving Appointment / Tracking Number to inform DHL eCommerce about the scheduled arrival.
Airway Bill: Transport document for airfreight issued by a carrier or a forwarder towards the business customer.
AMP: Advanced Mail Preparation - This is a process in which the customer is able to print DHL eCommerce sort code information on the label so there is no need for DHL eCommerce to apply a second label to packages. Many customers prefer this method because it improves the look of the consignee package. AMP speeds up processing in DHL eCommerce mail terminals too.
AMP includes: - Integrated DHL eCommerce Sort codes - Intelligent Mail Package Barcodes (IMpb) on all parcels - Requires an end of day manifest file associated to each physical shipment tender (received via API or EDI) - Drivers Summary Manifest (DSM)
API: Application Programming Interface - A server-side web API is a programmatic interface consisting of one or more publicly exposed endpoints to a defined request–response message system, typically expressed in JSON or XML, which is exposed via the web—most commonly by means of an HTTP-based web server.
API GW: API Gateway enables organizations to manage, deliver and secure APIs. It provides all the required infrastructure services for the management, delivery, and security of APIs.
Asia Pacific Portal: This web based customer portal used in Asia Pacific regions contains the following functionalities: - Shipments: Summary Table & View Details - Orders: Summary Table / View Details / Edit / Reprint Label / Download Ulabel Manifest / Report - Single Airway Bill Query - ULabel: Order Creation by Single Entry / by Existing Upload File / Order Manifest Report - TraceIT: Status tracking of single shipment items can also be accessed from Shipment or Order Details - Invoice - Reporting - Customer / User Management
ATA Carnet: The ATA Carnet is an international Customs document. Issued under the terms of the ATA Convention and the Istanbul Convention, it incorporates an internationally valid guarantee. The ATA carnet can be used in place of national Customs documents and as security for import duties and taxes. This covers the temporary admission of goods and the transit of goods. It can also be accepted to control the temporary export and re-importation of goods. However, in this case, the international guarantee does not apply.
BEDE: Barcode Embedded Data Encoding - An automated processing method by which customers designate the destination zip code for each shipment in a unique barcode. When scanned, the zip code is extracted and verified in the operating system. This method is a “one touch” processing model. It allows the reduction in processing time within DHL eCommerce mail operations and considerably reduces the touch points while mail is processed. Advantages of BEDE are also available with a DMF or AMP process.
BOL; Consignment Note; CN: Bill of Lading - a legal document between a shipper of a good, and a carrier. It is often used in international trade. It details the type, quantity and destination of the goods being transported. It must accompany the shipped goods and be signed by a representative of the shipper, the carrier and the receiver.
Bonded Goods: These are goods stored in a secure warehouse. While they remain there, they are not liable for any payment of import duty. That is, until the duty is paid or the goods are exported or legally dealt with.
BPM: Bound Printed Matter - Is used to mail nonpersonal, permanently-bound directory or editorial material such as catalogs and phonebooks. The maximum weight for Bound Printed Matter is 15 pounds and pricing is based on weight, shape and the distance shipped. DHL eCommerce offers BPM as US domestic product. For details please see http://www.dhl-usa.com/content/dam/downloads/ecommerce/infosheet/DHL_SM-BPM_0816.pdf for details
Brokerage: Refers to customs brokerage. Here a third party is used for customs clearance of inbound and/or outbound shipments.
CA: Content Assurance - Weight restriction for mail items. Content Assurance can be set in SAP Master Data and it will apply to all packages, or it can be set by the mail terminal at the time of receiving (creating the job/workorder) and will apply to that specific job only. Each piece must weigh within the defined range, otherwise it is rejected.
CAIF: Customer Account Initiation Form - A one page document the customer needs to complete and return to DHL eCommerce via fax or email.
Cargo Manifest: A Cargo Manifest lists the goods carried in a means of transport or in a transport-unit. The manifest gives the commercial details of the goods, such as: transport document numbers / consignors and consignees / marks and numbers / number and kind of packages / descriptions and quantities of goods. It may be used in place of the Cargo declaration.
CCN MASK: Parameters for CCN to prevent it from being mistaken for another barcode. Should be requested if a customer has more than one barcode on their package and we want to be sure we scan the correct barcode. Masks are inclusive (example: allow a 9, 10 or 11 digit number only). We push for customers to provide labels with only one barcode to eliminate the need for a mask. Once a mask is on, operations is unable to scan a barcode that does not meet the mask requirements. If a customer has a change in the barcode and does not communicate the change to us, we will not be able to process the packages until the mask has been updated (that typically causes a delay of at least 1 day).
CCN or Customer Confirmation Number: Customer defined order confirmation number which is usually provided to consumers by webshops as the primary tracking number for DHL eCommerce's tracking site.
CCOD: Cash-on delivery paid by credit card
Certificate of Origin: This is a specific document that expressly certifies that the goods to which the certificate relates originate in a specific country. This certificate may also include a declaration by the manufacturer, producer, supplier, exporter or other competent person.
CITES: Convention on International Trade in Endangered Species
CMR: "Convention relative au contract de transport international de merchandises par route". This international convention regulates liability and competencies in respect of the international carriage of goods by road. It is used in cross-border road transport and comes under the provisions of the CMR Agreement, which most European countries have adopted.
COD / Cash on Delivery: When items are sent COD, the recipient needs to pay for the item when it is delivered. The delivery agent/driver accepts the money and transfers it to the sender who can be fairly certain that the goods will be paid for.
Commercial Invoice: In each parcel it is necessary to provide a commercial invoice which can be also used by customs authorities. The invoice should contain all legally required information in order to ensure successful customs clearance: e.g. number of items, commodity value, total purchase value of order, exact commodity description, name and address of sender, name and address of recipient, number and date of invoice, VAT number of shipper.
Commercial Summary Invoice: In some cases (e.g. for Trade lane DE-CN) the merchant is requested to also attach a commercial summary invoice in a pouch to the first pallet of the shipment. In general" this document is required for purpose of export declaration. Commercial summary invoice needs to contain: Total number of each article sold, total purchase value of each article sold, total purchase value as sum of purchase value from all parcels.
Consignee: A person who pays for the delivery of a package. This person is usually the buyer of goods and services. This term means the same as recipient.
Consignment: One or more items that a carrier has accepted for shipment at a given time.
Consolidation: Combining two or more shipments in order to realize lower transportation rates.
Consular Invoice: This is a detailed statement of goods shipped, certified by the consulate of a country. It is required by certain foreign governments that want a tighter control over imports.
Conveyable: Parcel, which can be sorted on conveyor belt. The parcel should be stable and should generally not have special signs: glass, liquid or packed in plastic bag. The maximum dimensions might differs in some countries based on local regulations and used equipment.
CSA: Customer Services Agreement - Signed document that is required for any customer that has discounted rates.
Custom Encoding Rules: Allows DHL eCommerce mail terminals to receive packages in various ways and do further transportation in a different way, based upon product and weight. With these rules in place customers can mix packages, and DHL eCommerce can receive various shipment types, while shipping all items to recipients as the customer has defined.
Customs brokers: A firm that represents importers/exporters in dealings with customs. Normally responsible for obtaining and submitting all documents for clearing merchandise through customs, arranging inland transport, and paying all charges related to these functions.
Customs Declaration: Any statement or action, in any form prescribed or accepted by customs, giving information or particulars required by customs.
Cut-off time: The cut-off time is the latest time where DHL guarantees same day order fulfillment.
Dangerous Goods: Goods/parcels with the activated attribute "dangerous good". As dangerous goods are considered solids, liquids, or gases that can harm people, other living organisms, property, or the environment.
Day definite: A guarantee to deliver a shipment at a specific day.
DC: Abbreviation for delivery confirmation
DCM: Data Capture Method - indicates which process is used to capture customer address information during processing.
DDP; Free Domicile; Free Dom; DTP: Delivery Duty Paid - indicates that a merchant is shipping packages with Duties and Taxes prepaid by recipient during ordering and therefore, NOT due at time of delivery. The merchant pays all costs in bringing the goods to the destination including import duties and taxes.
DDU; Non Free Domicile; Non Free Dom; DTU: Delivery Duty Unpaid - indicates that a merchant is shipping packages with Duties and Taxes due at time of delivery. The recipient is responsible for paying the duty and other customs clearing expenses at delivery.
De Minimis: This is a Latin term and is a shortened version of the expression “de minimis non curat lex” meaning “the law does not care about very small matters.” It is often considered more efficient to waive very small amounts of duties and taxes rather than collect them.
Denied Parties: Any Person who is identified in any applicable Denied Party Regulations as being a person or entity with whom entering into a contract for the supply of goods or services would be unlawful.
Destination Country: The country where the consignee is located.
Dimension Range: A range of dimensions (min & max of length, width & height) of a shipment item that can be shipped on the trade lane / route.
Dimension Scanner: Scanner for automatically measuring the volume dimensions of a package (length, width, height)
Drop-off: The process when the customer delivers the consignments at an injection point directly into the DHL eCommerce network.
DSP: Delivery Service Provider or Delivery Service Partner of DHL, responsible for delivery of mail and parcel items (could be a private or public postal company). DSPs vary by country and potentially service.
DSP Label: Final label for delivery to recipient by DSP. It usually contains a means of identification of the shipment item (e.g. DSP tracking number).
DSP Tracking Number: A tracking number is used for determining the status of a shipment item (usually including a time, location, status, recipient and name). It can be provided by the delivery service provider but in some cases also be given by the customer.
EAN: European Article Code
eBOL: Electronic Bill of Lading - Document created by customers and included with shipments. It contains information for billing and verification to identify shipments and create receiving IDs. DHL eCommerce customers can create this document via the DHL eCommerce Web Portals.
EDI: Electronic Data Interchange - Generic term for transmission of transactional, often file based data between computer systems. EDI is typically via a batched transmission, usually conforming to consistent standards.
eFacilitation: In addition to basic eFulfillment functionalities, further services and consultations can be integrated with customers existing business platform.
eFile: Electronic File as used to integrate customers via FTP / sftp file transfers using electronic data interchange instead of RESTful web services.
eManifest: Domestic DCM requires the creation of eManifests where a data file is created by the customer that includes address information and a unique number that is associated with each line item. The customer prints a barcode (CCN or IMpb) on the physical address label of each mail piece. DHl eCommerce than scans the barcode during encoding and connects the information in the customer file with our encoding data.
Encoding: Process in DHL eCommerce mail terminals that consists of weighing individual packages, capturing address information, zip code validation & correction. When DHL eCommerce applies a label to a package, the end result is a label with DHL eCommerce indicia (contains DHL eCommerce sort code) and possibly an IMpb or IMb barcode.
Endorsement: Directs a DSP on how to handle non-deliverable mail items for US domestic shipments. Options are Forward Service Requested; Change Service Requested; Return Service Requested; Address Service Requested. If a DSP utilizes the service endorsement, they will charge our business customers directly via a Centralized Account Processing System (CAPS) account or postage due delivery. So, for USPS, we recommend customers setup a CAPS account with USPS. Endorsements must be printed for a package that has active Delivery Confirmation.
ePOD (DHL eCommerce): DHL eCommerce: mobile delivery application
ePOD (DHL Parcel): DHL Parcel: electronical proof of delivery. Recipients subscribe directly on electronic device (scanner).
ESM: Electronic Shipment Manifest - An efile summary of customer’s daily processing posted on an ftp site. AMP customers need to provide an ESM file or create labels via API.
Expedited: A DHL eCommerce term that indicates the service level for processing is our "fast" process. Mail terminals process "Expedited" shipments faster than "Ground" shipments.
Exporter of Record: The Exporter of Record may be an individual or an entity who is responsible for obtaining and documenting export clearance. Furthermore, the Exporter of Record must ensure all export regulations are upheld. If a violation does occur, the Exporter of Record may face severe criminal and civil penalties of monetary and actionable value.
Extraterritorial Office of Exchange (ETOE): A facility belonging to a postal operator outside its national territory on the territory of another country. There are ETOE’s in the United States belonging to Deutsche Post (Germany), New Zealand Post, Sweden Post, Swiss Post (Switzerland), and Emirates Post (UAE).
Fieulle d'avis-Bag: Postal bag containing documentation about the characteristics of the dispatch (can contain CN31, CN32, CN38, CN37, CN41, CP87)
FLC or Fully Landed Costs: Final costs including including shipping costs, local taxes and duties, which the recipient has to pay to receive an import shipment.
Free Zone: An area within a country (a seaport, airport, warehouse or any designated area) regarded as being outside its customs territory. Importers may therefore bring goods of foreign origin into such areas without paying customs duties and taxes. This is always pending eventual processing, trans-shipment or re-exportation. Free zones may also be known as "free ports," "free warehouses," "free trade zones" and "foreign trade zones."
FTP or sFTP: File Transfer Protocol - Web-based site for storage of data files and a foundation for the EDI /eFILE integration option. Similar to SFTP, where the "s" stands for secured, meaning encripted file transfer protocol.
Fulfillment: Fulfillment is the processing of orders on behalf of the customer. For Fulfillment customers there is an application providing users the ability to manage inventory orders and shipments via a modernized management portal and integration platform with end-to-end view on orders from fulfilment to delivery.
GM: DHL "Global Mail" - Former Name of DHL eCommerce.
H2M / M2H: Human to Machine and Machine to Human (communication)
Harmonized System: The international system published by the World Customs Organization that sets out in a systemized form the goods handled in international trade. Goods are grouped in Sections, Chapters and sub-Chapters that are governed by rules.
Help Desk: Our online and phone source for IT assistance (ex: password resets, laptop problems, system set up requests) Phone number for the US is 404-675-7350
HS-Code: Harmonized Code - The Harmonized Commodity Description and Coding System (HS) is a classification system for goods entering an importing country through Customs. Used to classify every commodity traded among countries. International 6-digit, 8-digit or even 10 digit code for product classification purposes to regulate import and export procedures - Required to calculate taxes and duties.
Hub: Hub is a sorting facility where parcels are sorted and distributed for other Hubs or depot locations. In the postal service, hubs are frequently parcel centers. Hub building can be sometimes combined with depot for its closest delivery area under the same roof.
IBM Sterling OMS: IBM Sterling Order Management System (OMS) is a comprehensive software solution that manages orders across different sales channels, orchestrates and automates cross-channel selling and fulfillment processes, and provides a global view of supply and demand across the supply chain.
iCart: International service provided, that allows business customers [or merchants] to show the full shipping cost for international shipments live to consumers/buyers directly within their webshop or other sales channels.
ICT: International Commercial Terms
Identcode: Code consisting of numbers, that marking clear and individual each single parcel.
iDOC: Intermediate Document (SAP document format for business transaction data transfers)
IMb: Intelligent Mail Barcode
IMpb: Intelligent Mail Parcel Barcode
Inbound: Inbound logistics refers to the transport, storage and delivery of goods coming into a business.
Incoterm: The Incoterms rules or international commercial terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC) that are widely used in international commercial transactions or procurement processes. A series of three-letter trade terms related to common contractual sales practices the incoterms rules are intended primarily to clearly communicate the tasks costs and risks associated with the transportation and delivery of goods.
Incoterms® Rules and Trade Terms: “Incoterms” is a trademark of the International Chamber of Commerce. Incoterms® rules and trade terms are recognized and accepted as the standard for international trading and are regularly updated as commercial conditions change. Terms were last amended in 2010.
Indicia: Only applicable for postal products (letter or package) and has to fulfill the UPU requirements (ordered service payment postal operator for return) Part of a label as required and specified by the DSP. Usually contains no identification of the shipment item.
Injection point: Location where shipments are handed over into the logistics network by the customer OR Location where shipments are handed over to the DSP after mail terminal processing or line haul.
Intended Returns: Shipments which the recipient has received and wants to return to sender.
International Mail Processing Center: Mail terminal that handles cross-border postal products.
IOR: Importer of Record is a term used in customs law, referring to an importer (entities and/or individuals), who is responsible to ensure that legal goods are imported in accordance with local laws. This IOR is also responsible for filing all legally required documents.
IPA: International Priority Airmail.
IS: Implementation Specialist - Dedicated experts within DHL eCommerce supporting our merchants within the technical integration of our services into their e-commerce channels.
ISAL: International Surface Mail.
ISS: Implementation Support Specialist.
Item: Every piece of an order picked and packed is called an item. There can be several items from the identical SKUs in one order.
Kitting: Kitting is the bundling of multiple items into a single sellable unit. Kitting can be a cost effective way to manage the fulfillment of items which are frequently sold together.
Label: A label in general describes the information on a shipment address label (minimum requirement: address of sender and recipient). The label must be visible "legible understandable by the handling parties" and must be attached to the item(s).
labeling: Process of attaching a unique product identifier (such as a SKU) with its barcode onto the product.
Landed Cost: The cost of the imported goods at the port or point of entry into a country, including the cost of freight, insurance and port and dock charges. All charges occurring after the goods leave the import point are not included.
LIBA: Lithium Battery in context of classifying them as dangerous good components.
Linehaul: A Linehaul is a direct transport connection between two different points.
M2M: Machine to machine (communication)
Manifest: A manifest is a document containing shipment data that is exchanged between business partners. For example the eFile sent by the customer is a customer's manifest or the manifests provided by us to business partners like DSP, customs broker/agency or airlines.
Merchant: Person or company involved in wholesale trade, especially supplying merchandise to a particular trade and acting as sender of mail items and/or parcel shipments.
MID: Mailer ID or Manifest ID.
Non-conveyable: Parcel which cannot be sorted on conveyor belt. Parcel exceeding max dimensions allowed in specific country on specific sorting maschine.
OAuth: OAuth (Open Authorization) is an open standard for token-based authentication and authorization on the Internet.
OMS: Order Management System - IT System for the administration and management of customer orders.
Order Fulfillment: Order Fulfillment is defined as storing your inventory in a warehouse where you send your orders for processing. Orders will then be picked/packed and shipped to the end customers.
Order item: Item/s belonging to an order
ORMD: Other Regulated Materials for Domestic
Outbound: Outbound logistics refers to logistic processes for goods going out of a business.
Parcel locker: Fully automated drop-off and pick-up point build made of metal lockers with Wifi connection and usually credit card payments. Parcel station can be located on the street, in front of petrol stations, supermarkets, shopping malls, but also in apartment buildings.
Parcel Shop: Drop-off and pick-up location of delivery service provider located for example in convenience stores, petrol station, etc.
Phytosanitary Certificate: A certificate issued by a Government agency (usually Agriculture) to satisfy import regulations of foreign countries. The certificate indicates that a shipment has been inspected and found free from harmful pests and plant diseases.
Pick and Pack: Process by which individual items are gathered from inventory, packaged and shipped to their destination to fulfill an order
Pickup: Pickup is a process of collecting consignments from a merchant into the DHL eCommerce Network.
Piece: Pieces are defined as a uniquely identified part of a shipment that is packaged and handled separately. Piece is the lowest level of handling.
POD: Proof of Delivery which can be done in multiple ways, e.g. signature by recipient.
PPO: Public Postal Operator
Preference (or Preferential) Duty: A lower duty rate based on the value of the goods and dependent on the country of origin.
Pro-forma Invoice: An invoice provided by a supplier prior to the shipment of merchandise, informing the buyer of the kinds and quantities of goods to be sent, their value and specifications (weight, size, etc.).
PuD: PuD understood as Pickup and Delivery contains the following activities: route planning, route preparation, on route, post route, dispatching, debriefing, specific processing.
PUDO: Pick Up Drop off Point
Rate of Notification: If the recipient is not avialable and the courier delivers the parcel to another person or place (neighbour, Parcel Shop, safe place), he needs to print a notification card on which the place of delivery is mentioned.
Receiving: Process in terminal acknowledging that certain piece has been received by carrier and will go into processing.
Receptacle: A consolidation is usually put into a receptacle, e.g. pallet, container, mail bag.
Recipient: Represents a final person to whom the shipment item is addressed. Can be an individual person or a legal entity.
Remuneration for the Exchange of International Mails: Agreement between 21 European postal providers on intercompany pricing and terminal dues. Currently in version 5 and governed by the IPC.
Remuneration protection: Separate process for proving the success rate of the accounting process and for avoiding any loss of salary.
Repacking: Parcels which are damaged need to be repacked in a separate process.
REST (RESTful): Representational state transfer (REST) or RESTful Web services are one way of providing interoperability between computer systems on the Internet. REST-compliant Web services allow requesting systems to access and manipulate textual representations of Web resources using a uniform and predefined set of stateless operations.
Return: Is a shipment which is sent back to the consignor for several reasons (e.g. Recipient cannot be determined).
Routingcode: Code consisting machine readable numbers, which clearly defines the way of the parcel accross the system network based on codes for street and house number or a postal zip codes.
Safe place: The recipient has the opportunity to name a place where the courier can deliver the parcel if the recipient is not available. The place should be safe against access from third parties.
Second delivery attempt: If the first delivery attempt was unsuccesfull, there is sometimes a second attempt on the next day or two days later, depending on the country operations.
Security area: Area for storing and processing parcels which need customs clearing.
Service Point: Drop-off and pick-up location of delivery service provider dedicated for pickups and deliveries only. Service Points are usually located combined or near the Depot or Hub facilities, but can be also in specially prepared offices in the city centers.
Shipment: A shipment is a user-defined unit containing goods (single or multiple units) and requires transportation from one location to another. A shipment becomes a shipment when it leaves the consignor's location. A shipment is complete when it arrives at the consignee's destination.
Shipper: person who sends the packages. He can be a seller/merchant who may or may not operate on an online platform concurrently.
Shipping Profile: Share and distribution of specific shipping details as they relate to products, weights, destinations, pickup frequencies, etc.
SKU: Stock keeping unit; refers to merchant-defined identifier for the product.
SLA: Service Level Agreement
SLW: Single Label Workshare
SOP: Start of production or equivalent “Go Live”.
SR&D: Selective Routing & Distribution
Stack factor: Total number of outbound processed pallet pieces vs. total number of outbound loaded floor spaces on line hauls.
STC: Service Type Code
Swagger Specification (or just Swagger): The Swagger specification is a powerful definition format to describe RESTful APIs. The Swagger specification creates a RESTful interface for easily developing and consuming an API by effectively mapping all the resources and operations associated with it. It’s easy-to-learn, language agnostic, and both human and machine readable.
Tariff-Code: (also see HS Code) - Destination Country Customs Code where duty and tax rates are applied to. Varies from 8 to 11 digits depending on country of destination, first six digits are always the HS-Code.
Time definite: A guarantee to deliver a shipment on a specific day at a specific time.
Time window delivery: Delivery of parcels in a specific time slot, which is agreed with the customer.
TMS: Transport Management System - An IT system for the administration, orcestration and overall management of logistic transports.
Track Event: A track event represents an event or state in the life of a shipment item along the supply chain. A tracking event is defined by - date/time - location - object - activity type (= status) Possible activity types" please refer to topic "Shipment Item Status".
Transactional pricing: For all services the customer is prized on a 'pay per use' basis.
UN/EDIFACT: United Nations EDI For Administration, Commerce and Transport. EDI (Electronic Data Interchange) Standards are developed and supported by the UN for electronic message (data) interchange on an international level.
Undeliverables: Items, which cannot be delivered to the recipient
UPU: Universal Postal Union - Specialized agency of the United Nations for the postal sector
VAS - Value Added Service: A VAS is a service applied to an order or a shipment item that can be additionally charged to the customer
Webshop: A website offering goods and services online to its buyers.
White Label: A shipment item label which contains consignee information and at times customs declaration information incl. barcode with packet identifier (e.g. CCN = Customer Confirmation Number). The label of shipment items is attached by customers. The content of the White Label can vary between CCN only and more complex information. The White Label is always replaced by the DSP Label during operation.
XML: Extensible Markup Language (XML) is a markup language that defines a set of rules for encoding documents in a format that is both human-readable and machine-readable. Heavily used as a Web Service data format.
Zip Code: Code consists of numbers and letters which define the city or a part of the city for delivery.