CONSUMER

Satisfying the Modern Consumer

Consumer goods manufacturers work in a sophisticated and fast-paced industry. They are constantly responding to changing consumer-driven trends and expectations, especially in today's globally expanding middle class and urbanised populations.

Customers are researching, buying and taking delivery of their purchases in different ways, requiring not just multi-channel but omni-channel strategies. They want products to be produced and supplied sustainably, and to pay less for them. And emerging markets are no longer just centres of production; they are becoming major areas of consumption too.

In response, your supply chain needs to be efficient, agile, optimised and sustainable, using approaches like dedicated or multi-user warehousing, cross-docking and carbon monitoring to meet these demands.

Consumer Sector Expertise

Find out more about Consumer Durables

To identify and exploit opportunities, such as rapidly growing demand for online buying, DHL can offer end-to-end supply chain solutions. Services range from supply chain design, identification of network locations and transportation options, promotional logistics to maximise your brand's impact, to Envirosolutions for dealing efficiently and compliantly with waste.

Find out more about Fast Moving Consumer Goods (FMCG)

When speed and cost are of the essence, it pays to collaborate. DHL offers the efficiency of multi-user warehouses, campus environments and distribution networks, as well as dedicated warehousing solutions. Packaging services are also available at the manufacturing and distribution stages, and our labour management service improves operational effectiveness.

Find out more about Perishables

Whether your requirement is for frozen, chilled or ambient conditions, DHL will put together the right warehousing and transportation package to maximise shelf life and minimise loss in transit. In a lead logistics partner (LLP) capacity, DHL’s end-to-end supply chain management – including securing the optimum location and transportation options – will bring many benefits to the bottom-line.

Our Consumer Solutions

Choose Your Solution
Transport Solutions
Warehousing Solutions
Management Services
Integrated Solutions
Additional Services
Choose a Transport Solution
DHL Managed Transport & Brokerage Management of Domestic Distribution
DHL Inbound Transport Operations Management & Execution of Inbound Transport
DHL Outbound Transport Operations Management & Execution of Outbound Distribution
Choose a Warehousing Solution
DHL Warehousing Shared or Dedicated Warehousing & Goods Distribution
DHL Real Estate Solutions Custom Design, Construction & Management of Logistics Facilities
Choose a Management Services Solution
DHL Logistics Consulting Strategic Guidance on Optimising Supply Chain Design & Performance
DHL Inventory Financing Services Financial Services for Maximising Capital & Cash Flow
DHL Procurement Services Sourcing & Managing Product & Suppliers
DHL Recall Services Handling Every Aspect of Product Recalls
DHL Business Support Centre Pre and Post-sales Customer Service Support
Choose an Integrated Solution
DHL Lead Logistics Partner Overseeing the Entire Supply Chain & Its Operation
DHL Inbound to Manufacturing Controlling Material Inflow to Optimise Manufacturing & Inventory
DHL Service Logistics Moving & Managing Aftermarket Parts & Materials
DHL Indirect Materials Management (MRO) Managing the Maintenance, Repair & Operations Supply Chain
DHL Envirosolutions Increasing the Environmental Sustainability of Your Operations
DHL Passenger Gateway Services Logistical Services for Passenger-based Businesses
DHL Fulfilment Order Creation, Warehousing & Shipping to Consumers
Choose an Additional Service
DHL Packaging Services Services to Pack, Prepare & Customise Products
DHL In-plant Logistics Logistical Services for Inside the Manufacturing Plant
DHL Pre-sale Services Pre-sales and Pre-market Customisation and Product Assembly
DHL Managed Transport & Brokerage

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DHL Inbound Transport Operations

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DHL Outbound Transport Operations

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DHL Warehousing

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DHL Real Estate Solutions

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DHL Logistics Consulting

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DHL Inventory Financing Services

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DHL Procurement Services

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DHL Recall Services

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DHL Business Support Centre

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DHL Lead Logistics Partner

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DHL Inbound to Manufacturing

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DHL Service Logistics

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DHL Indirect Materials Management (MRO)

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DHL Envirosolutions

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DHL Packaging Services

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DHL In-plant Logistics

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DHL Pre-sales Services

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DHL Passenger Gateway Services

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DHL Fulfilment

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DHL in Consumer: Fast Facts

  • More than 70 million new middle class consumers each year – mainly from emerging markets
  • 3 out of 5 people will live in a city by 2030
  • 40% of consumers want environmentally friendly products
  • 41% of consumers buy via mobile phone
  • Labor represents 50-60% of typical distribution costs
  • More than 550 consumer companies use DHL supply chain solutions
  • Local expertise in over 220 countries and territories
  • On course to achieve 30% carbon reduction by 2020

Consumer Insights

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