FREQUENTLY ASKED QUESTIONS

General

  • If you are sending a commercial shipment with a commercial value but the cost of sending the shipment is being paid by someone else other than the shipper or receiver, this is called 3rd party billing.

  • CMR Convention (Convention on the Contract for the International Carriage of Goods by Road) is a United Nations convention that relates to various legal issues concerning transportation of cargo by road.

    Based on the CMR, the International Road Transport Union (IRU) developed a standard CMR waybill.

    The CMR waybill is prepared in three languages. When checked by customs and police, a transport document must be present when the shipment is transported.

  • This is when cargo is moved between a point of origin and a destination without it entering the country where the shipper is registered.

  • Click here for information on the current fuel surcharge.

Insurance

  • For peace of mind.

    Freight forwarders and carriers have limited liability under international conventions for loss or damage to customer goods. In the case of an incident, your compensation is normally calculated against a "standard" negligent liability clause. DHL Cargo Insurance covers the ‘gap’ between our "standard" liability and the full value of your goods.

  • We handle every shipment with great care but accidents outside of our control can happen. Natural disasters such as floods may also impact your shipment. DHL Cargo Insurance is a cost effective way of protecting your goods and giving you peace of mind. After all, most people have never suffered a fire at home but continue to insure their homes against the risk.

  • As is common in our industry, we are a limited liability company. Our liability is dictated by International Transport conventions such as ’CMR’, or local law, which will usually equate to only a fraction of the value of your goods, because it is assessed on weight. We must also have been found to be negligent in our handling of your shipment.

  • With our insurance you get:

    • Our own Cargo Insurance specialists sited globally to ensure the highest service quality
    • Broader coverage than most other insurance policies
    • No Deductibles or Excesses for you to pay
    • Competitive rates, especially if you buy an Annual Policy
    • No ‘claims administration’ – we handle all the paperwork on your behalf
    • Claims settled within 30 days on average
  • Our scale means we bundle thousands of insurance demands together so we can cover higher risk profile business. Also our in-country and sector expertise means we can help you lower your risks.

  • Simply contact your local DHL Freight representative, who will guide you through the claims process and help you gather all of the necessary information.

  • You can discover what information is needed in order to submit a claim behind this link

  • Yes, follow the link to read more about DHL Cargo Insurance

Before Transport

During Transport

After Transport

Social Responsibility

Get in Touch

Our Customer Service team is ready to help you

Freight Connections

Discover the connections DHL can make for you...

Sign up to our newsletter

    • Reset
    • List view
    • Grid view