E-COMMERCE PLATFORM FAQS
Do I have to register with DHL and have a customer profile or can I just start using the E-commerce platforms straight away?
Integration with our E-commerce extensions requires you to hold a DHL account. If you are not already a customer you will need to With DHL with one of our divisions before you are able to use our plug-ins.
If you are having trouble figuring out which service would best suit your business, get in touch with your DHL Account Manager as they will be able to advise you on which service to use.
Am I able to test the web services before go live or is there a testing environment to use while developing the application?
Yes, for DHL eCommerce account holders, you can test via our sandbox or the associated test environment.
Once you recieve your tracking information you can follow your shipment's progress With our Tracking Tool.
If you are a DHL Parcel customer, you can automatically generate your API credientials on your MyDHL Parcel portal account.
If you are a customer with another DHL division please From MyDHL Parcel.
Authentication is needed to ensure that only someone authorised can request access to confidential information. DHL provides authorization servers to clients to request and obtain the access token.
Can I print customized content such as a logo or company text on my DHL eCommerce label via the API?
This is not currently available in our API.
The API is free to account holders and there are no revenue requirements.
Sales Order / Purchase Order / Item Creation
Invalid URI parameters or querystring
An input parameter may be missing or invalid.
Invalid token or Authentication Header
User does not have access to this resource
Too many requests in given amount of time
(more than 5 calls per second)
The service is currently unavaliable
Once your label has been generated, you are able to print your label in any size to fit your shipment, the only requirements are that no important information has been cropped and that the label remains in proportion.
There is no waiting time for single requests, however multiple parallel requests may face short delays.