Fraudulent Use of the DHL Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.
Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.
Spam and Viruses
Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.
Please do not open the attachment. This email and attachment does not originate from DHL.
The DHL name has been used in a series of fraudulent email scams, commonly referred to as "Phishing". One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DHL - their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:
- You have received an email without a tracking number and you are not doing business with DHL
- The email has an attachment and you are not aware that you are doing business with DHL
- The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.
Fake email's using DHL name and/or logo are seen in many different versions.
Recently fake text (SMS) messages have hit users of DHL services, and they largely involves the same risks as the fake email's.
Whether it's email or text messages, they are not sent by DHL, they are sent off by some third party, using DHL name or logo in an unauthorized way.
These messages are often referred to as "SPAM", "phishing" or "spoofing", and over the past year, the number of these fraudulent messages have increased dramatically.
They can appear quite credible, with DHL name, logo, and other DHL trademarks, colors, etc., and every week new scams are introduced.
Common to email's as well as text messages is that they:
- try to get the receiver to disclose confidential information,
- Have attachments that may contain viruses or malware that can hurt your computer or smart phone,
- Contains invalid hyperlinks.
Every day DHL receives many inquiries about fake email and text messages, and it is not possible for us, to describe every single one of them.
Please be aware that DHL:
- only sent out mail from mail addresses ending with "@dhl.com".
- never would ask for your card details, account numbers, passwords and the like via mail / text messages.
These messages haven’t been sent by DHL, and we recommend that you delete them without opening any attachments or click on any link.
If you by accident have opened an attachment, we recommend running a full virus check on your machine.
DHL cannot assume responsibility for any losses arising from such fraudulent activities.
Do you want to inform DHL on false mail, please attach the fake mail, to a new email and sent it to: email@example.com.
It is important you don’t just forward the fake mail, as important information about the sender will be lost.
Do not expect to get any feedback on mails sent to firstname.lastname@example.org.
Mail’s sent to email@example.com will all be examined, and information on new viruses or malware, will be sent to producers of antivirus programs, so they can develop a cure against it.
At the moment there seems to be a lot of fraud / e-spam mails in circulation with subject “DHL delivery report”. These email are not sent by DHL.
If you receive one of them, do not open any attachments. Just delete the mail immediately to avoid any damage to your computer.
If you accidentally opened an attachment, please make sure to run a virus scan on your computer immediately.
Example of scam mail:
Our company‚s courier couldn‚t make the delivery of parcel.
REASON: Postal code contains an error.
LOCATION OF YOUR PARCEL: New York
DELIVERY STATUS: sort order
SERVICE: One-day Shipping
NUMBER OF YOUR PARCEL: ETBAKPRSU3
Label is enclosed to the letter.
Print a label and show it at your post office.
An additional information:
If the parcel isn‚t received within 15 working days our company will have the right to claim compensation from you for it‚s keeping in the amount of $8.26 for each day of keeping of it.
You can find the information about the procedure and conditions of parcels keeping in the nearest office.
Thank you for using our services.