DHL RESILIENCE360 HELPS CUSTOMERS PREVENT LOSSES AND IMPROVE THE RESILIENCE OF SUPPLY CHAINS

Press Release: São Paulo 02/21/2017

  • 83% of the companies have at least one interruption in their logistics chain every year
  • Risk management solution provided by DHL allows you to map, monitor, and evaluate the risks in all stages of product distribution in near real time

Climate changes, globalization, and current political and social instabilities have imposed even more pressure on supply chains. According to a study carried out by the Business Continuity Institute & Experton Group, 83% of the companies have experienced at least one interruption in their logistics chain in 2013. Another study, this time from KPMG, indicated that 91% of logistics executives do not have quick access to the impacts of disruptions in their supply chains. To overcome this challenge, DHL, the world's leading logistics company, offers Resilience360 - a cloud-based risk management solution that maps, monitors, and assesses risks across the supply chain.

According to Gustavo Cruz, Business Development Manager for Resilience360, at DHL Global Forwarding, “maintaining the resilience of supply chains is one of the key challenges facing companies today. Increasingly lengthy and complex, supply chains are subject to four major categories of risk: Operational (cargo handling and administrative processes); Natural disasters (hurricanes, fires, torrential rains, etc.); Transportation (cargo handling by air, sea or land, and their combinations); and Political / Social (conflicts, protests, strikes, etc.). The Resilience360 Platform aims to address these risks by enhancing the resilience of the operation.”

The platform is composed of four key modules. The first is Risk Assessment, which assesses the exposure index of each supply chain, including heat maps identifying the regions most at risk, a risk analytical chart for each country, and expert advice. The second module monitors incidents across the globe 24 / 360. In the third, international control towers by DHL manage customer incidents during cargo handling. Finally, the fourth module provides the view in interactive maps of the information of the other modules as well as other relevant aspects related to the risks.

“In addition to the information generated by the databases and analysts of DHL, the fourth module enables integration with customer monitoring systems, input of personalized alerts, and application of filters in order to facilitate the visualization of risk and incidents on specific routes, locations, or chains,” adds Gustavo Cruz. Another major differential of the platform is the risk mapping in the supply chain, including a scale by supplier and even of the subsequent service providers, which allows the design of chains and routes with less exposure.

The mitigation of risks in logistics chains brings many benefits. The key benefit is the prevention of losses in the transportation and storage of products, followed by the reduction of the need for regulatory stocks and interruptions in production. Ultimately, risk management contributes to consumer loyalty and avoids more significant impacts on business reputation.