DHL in Australia

DHL IN AUSTRALIA

In 1969 DHL was founded and established in the United States of America. The Australian DHL Express office opened in Sydney in 1972 with just 5 employees. The commitment from this team saw staff numbers double in the coming years and positioned DHL Express as the market leader. To see how DHL Express has evolved over the past 40 years read on.

First Decade - 1970s

  • When the Australian DHL Express office opened in Sydney with 5 employees it was an almost totally female domain. All office workers, operation staff and couriers were women. Their commitment made DHL Australia a market leader overnight.

  • The AU DHL Express employee numbers had doubled in size. There were 5 - 6 x couriers, 2 x Ops / CS / taking PU bookings, 1 x Sales, 2 x Accounts, a Manager & a ginger cat.

  • A Teletex machine was used for all international correspondance and all manifesting was done by hand. Also DHL Express Australia's first on board courier was despatched to New Zealand. After this came San Francisco & then London.

Second Decade - 1980s

  • When Australia's entry to the America's Cup yacht race needed a new keel it was up to DHL to ship one from Australia. It was kept under security guard 24 hours a day until it was on the aircraft. At more than a tonne in weight, at the time, it was the heaviest single piece of airfreight to be flown out of Australia.

Third Decade - 1990s

  • The first ever dedicated Trans Tasman service was flown solely for DHL. With ever expanding volumes, Asian Air Express was founded to run an in-house aircraft known as The Jedi.

  • The Customer Service team relocated and became a centralized call center in Brisbane. 

  • When a tidal wave hit Papua New Guinea, DHL Express Australia flew 20 tonnes of emergency goods out on a DHL plane - this included 1 ton donated by DHL staff.

Fourth Decade - 2000s

  • A new facility is opened in Melbourne attended by the Minister of State and Regional Development John Brumby.

  • DHL Express's successful partnership with Surf Life Saving Australia was established.

  • After a long journey, including 9 years negotiating with Sydney Airport Corporation (SACL) & 2 years to build, the Oceania Hub (SYD GTW & SSE) opened in Sydney. In the same year a new Perth facility is opened as a collaboration between DHL Express & DHL Global Forwarding. It is a 2000 square meter facility with the potential to move 9000 tons of freight.

  • Formation of the Oceania DP DHL Disaster Response team with 25 members. OC DRT members have deployed to The Philippines (09), Samoa (09), Pakistan (10) & Christchurch (11).

  • The Certified International Specialist (CIS) Program is launched through the Foundation Program. Every employee is now inducted and trained on DHL policies and procedures, as well as local country shipping rules.

    The Jedi retires and a new 757-200F aircraft (Jedi II) offered even further capacity for our Customers.

  • Consolidation of 3 Sydney Service Centers into one super center in Homebush. At the same time, a high speed re-weigh was introduced into Sydney South East facility. This re-weigh was a 'first' in the Asia Pacific Region.

  • DHL was the proud naming rights sponsor of the British and Irish Lions tour, which combines the best players across England, Ireland, Scotland and Wales.

    DHL Express celebrates its 10 year partnership with Surf Life Saving Australia.

  • DHL renews its commitment to delivering safer beaches by signing another three year contract to support Surf Life Saving Australia. A new airport facility at Melbourne opens, marking a AU$20million investment. Another facility in Victoria, South East Melbourne, also undergoes refurbishment. 

  • A new service centre in Canberra officially opens. An internal training facility, the CIS Centre of Excellence, opens in Brisbane in May.